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Thread: Pays to "complain" sometimes

  1. #1
    Super Member Jan in VA's Avatar
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    Pays to "complain" sometimes

    I had ordered some vitamins from an online source on 6/18. It only just arrived today and I was quite annoyed to have waited so long when acknowledgment of order and shipping notification had been sent to me many, many days ago.

    So, I called them to make known my decision not to order from them again due this delay. And immediately, almost before I could complain, the receptionist checked her screen and advised me that because there had been "a problem in the warehouse" which caused the late shipping, she was refunding the shipping charges to me. Well! Thank you, ma'am! Saved me $5 which I *almost* didn't get because of failing to call the company......and that paid for the scrumptious, very naughty pastry I bought on the way home from the doctor's appointment an hour ago!

    Speak up, it can't hurt!

    Jan in VA
    Jan in VA
    Living in the foothills
    peacefully colors my world.
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  2. #2
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    Similar situation with a friend of mine. She rec'd wrong product from whichever online vendor. Called to straighten out order and ended up getting tons of related, useful product in addition to her original (corrected) order. Definitely pays. At least online. If only it worked so well with brick & mortar!

  3. #3
    Power Poster ube quilting's Avatar
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    Way to go Jan. Pastry!!!!
    peace
    no act of kindness, no matter how small, is ever wasted. Aesop

  4. #4
    Super Member patski's Avatar
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    I order from Vitacost and get my orders the next day & the prices are very competive
    Patski
    always learning

  5. #5
    Super Member quiltinghere's Avatar
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    Glad to hear you got good results when speaking up for yourself.
    Glad to hear the company has great customer service...and therefore keeps it's customers happy.

    How are the vitamins working for you? Lots of energy to sew?

    Nan - Indiana
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  6. #6
    Super Member mike'sgirl's Avatar
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    Quote Originally Posted by patski View Post
    I order from Vitacost and get my orders the next day & the prices are very competive
    I love vitacost! I have been a customer for years.

  7. #7
    Senior Member KarenSimon's Avatar
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    Whether I have a complaint or a compliment I always voice it to a manager in the store. Sometimes if a sales person goes "above and beyond" the call of duty, I will always call from home even after talking to the manager. I think it makes a difference. At least I hope it helps.

  8. #8
    Super Member ptquilts's Avatar
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    whenever I have a problem with a name brand product, I call the toll free number on the package and complain. They always send coupons.

  9. #9
    Super Member ThayerRags's Avatar
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    Quote Originally Posted by NJ Quilter View Post
    Similar situation with a friend of mine. She rec'd wrong product from whichever online vendor. Called to straighten out order and ended up getting tons of related, useful product in addition to her original (corrected) order. Definitely pays. At least online. If only it worked so well with brick & mortar!
    Please explain: “If only it worked so well with brick & mortar!”.

    Do you mean that you personally buy the wrong product at a B&M store? How can that be when you select the product yourself? And then, are you wanting to get tons of related, useful product in addition to your original purchase, because you selected, bought, and carried home the wrong product?

    CD in Oklahoma
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  10. #10
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    I order from I-Herb. The prices are good and shipping is free if you spend $20.

  11. #11
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    I have found that if I let the different companies know about the service received, I benefit one way or another, especially if they value their business. I have benefitted numerous times by informing them of some faux pas. The nicer you are the bigger the compensation/benefit.

  12. #12
    Super Member Wanabee Quiltin's Avatar
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    I always call and talk to a manager or whoever is in charge if I have bad service or something is not right. I am always polite but want to talk about what happened, I believe communication is very important. Had just one bad encounter with fabric company who listed free pattern in magazine and then would not give it out. Finally called the magazine and then got the pattern, but one lady was nasty to me. My phone call got through to the Vice President of the company and he changed the way things were done, I did not talk to him, but the magazine people told him what I was experiencing. He had a meeting and made this woman contact me and she accused me of changing things. I told her to not list something as a 'free download now' if you do not mean it. I am glad I spoke up.

  13. #13
    Super Member rosiewell's Avatar
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    well sometimes it is too much trouble. I ordered 2 dresses for my nieces for a wedding and when I did not received the order after 2 weeks I called and they refunded the $ for that order and I ordered the same dresses again which arrived in 3 days. a week later I received the original order. I decided to return the dresses to the store (40 minutes drive) took me 45 minutes wait as they could not figure out why I was returning the dresses but did not need a refund. they were so confused that at one point I was tempted to take the dresses and leave! But honesty prevailed.

  14. #14
    Super Member quiltmom04's Avatar
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    I have had 2 MINOR problems with pjs I ordered from pajamagram. As they were fairly expensive, I called to exchange them, but they let me keep the ones I got and sent me a new pair. I didn't even have to prove that there was something wrong - exceptional customer service. If someone doesn't know of a problem,they can't fix it, so give them a chance!

  15. #15
    Super Member caspharm's Avatar
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    That's true. I have made complaints on occasion to a vendor or restaurant and try to be very civil when I do it. Most of the time I have gotten at least an apology and sometimes something extra - without always expecting something.

  16. #16
    Power Poster solstice3's Avatar
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    If you don't complain, they don't know they have a problem to correct! AND what type of pastry did you get? ;-)

  17. #17
    Senior Member Lena1952's Avatar
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    It also sometimes pays to compliment a product as well. I have often called to tell a company how much I enjoy or like their product, only to have them send me coupons for my next purchase. And compliments are rarer than hens teeth, according to most I have spoken with. Companies do enjoy a "Way to go" pat on the back even more than a complaint. But those are necessary as well at times.

  18. #18
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    good for you

  19. #19
    Power Poster Mousie's Avatar
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    jan, i too, have a good day, when i let my feelings be known and get a quick, positive response.
    Here's to "saying it out loud" !
    It is a blessing, to be a blessing !
    ~Quilters are warm people!!!~
    cheese brings parties together

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