Connecting Threads Customer Service
 

At one time I taught total quality management (TQM) and Customer Service. I must tell you about Connecting Threads customer service. It is some of the best I have come accross in a long time.
I ordered the gift box thread set on line Monday afternoon for my self at $54.99 not on sale but I thought a fair price. Later that night I thought my DD could use one of those and I could not get through on line so I called them and placed my order with a different shiping address, they checked to make sure I had both orders and all was well. Tuesday I get the email of the shipment and my order was canceled but DD shipped and to top it off thread had went on sale and I was up-set. I called them Wednesdays to find out what happened. They have a system to catch double orders, and because I had ordered the same item the same day and online and by phone they thought it to be a double order. Although it did have a different shipping address. They went above and beyond to correct the mistake. They no longer had the gift box which I did not care about but they are sending me alot and I mean alot of thread to correct the error. Much more than I expected. They earned my respect and my business. I have not ordered fabric on line because I like to look at it but I might try them. I have read mixed reviews here about their fabric quality, but I am sold on their quality of service.

Good for you! I've mostly read very good things about CT. Keepsake Quilting is also very good.

I like both their thread and their fabric. Great prices and good service in my experience.

The same here. I have ordered both

I agree with GagaSmith. What you see on-line is what comes in the mail. Happy Quilting :-)

Thanks for sharing that with us. I have only bought books from Connecting Threads. After reading what you said, I shall buy fabric and thread from them in the future.

I have bought fabric from them before and they only sent me some as they ran out of a little of the order since it was from the clearance area. When I got the fabric and realized I was missing some... they let me pick something else and sent it too me free with shipping. I am very pleased with both their fabric and thread. some fabrics are a little thinner than others, but aren't bad about raveling so I'm ok with that, and the thread is a little linty, but if you clean your machine out every few bobbins it's not a big deal either.

This is all good to know. I ordered thread today and was hesitant as I have not ordered online from them before. 40% off sale fit my budget.

sadly not everyone had that great of an experience with them last week! but my bad experience was with Missouriquiltco..I will never do bs with them again!

I have no complaints about Connecting Threads...they have always taken care of any problems and some. Their fabric is great, and I can tell you I have ordered plenty of fabric from them. Has always been good quality. I shop their sales all the time. I just ordered some of the thread that was on sale too!!