I also have the table from JoAnn's and love it. It may not be the sturdiest & most expensive one, but it serves it's purpose. I'm so sorry that you've had such a terrible time with customer service for such a costly purchase.

the member has reported back that a different customer service representative is hard at work bringing the matter to a satisfactory conclusion. she doesn't have to worry about returning the damaged goods, she will get a full refund, and management intends to investigate so they don't do this to future customers.

case closed.