Marmar, suggestion No 1....ask her to replace the damaged mat since she admitted she was the culprit. I think, had I done that I would have offered to pay for it. Quilting equipment is not cheap, or else why did she not have her own equipment? I would be a bit more than annoyed. She took partial responsibility. Let her buy a new mat and you can give her the damaged one to practice on for a while.

I hope you get a new mat. Fiskars will respond by e-mail quickly. they did for me.

June

I agree with June. I mean accidents do happen, but if I had of damaged somebody elses property like that I would have had the new article in my hand ready to replace said damaged item. To my mind anything else is just not done.

Although I have to admit to having my gear treated like that when trying to help someone else out. So sadly have had to make a rule for myself, Don't lend anything unless I am happy to take the risk of losing it. Is very sad how some people ruin it for others.

Hello this morning! I've calmed down a bit and realize this isn't the end of the world by any means. I haven't heard from Fiskars yet and dp hope they respond. This lady has never done any sewing and I offered to help her with a baby quilt for a great grandson. She is very eager and I think will learn very quickly. She had not seen a cutter and mat used and I think the temptation was too great after I had gone home. The slashes do look better and seem to have closed a bit. I did try the netting and the sponge with scrubber to no avail. The fine sandpaper helped a bit and I use it again in the morning. I remain happy with all the response . This is a wonderful forum for us. :) :) :) :)

You can use one of those bunched net kitchen dish scrubbers too. Or you might try one of those net shower body scrubbers they are finer netting but strudy too. :)