i did loosen the tension all the way and it still wont come out. i'm probably going to have to take it in to the dealer. that might have to wait until i get back from DS.

Now that is just a shame! I had a similar problem but thankfully was able to pull the thread out. I can't imagine being without my machine. I might go into shock! I'm going to get it serviced soon, but only because I'm headed out of state for a wedding and won't need my machine during that week. Otherwise, I'd go into withdrawals and hubby would need to revive me on an hourly basis! :lol:

Actually, today i called the dealer where i purchased my 6600 and she suggested taking a strong thread and pulling it through the tension discs. i ran some pearl cotton through it and then check with my flashlight. it took several times before i couldn't see the invisible thread. so i threaded some quilting thread through, set it up and tried FMQ. woo hoo it worked! i either got it out or moved it outa the way.

Great!!! Now you don't have to take it to the sewing machine doctor!!!

I use this machine everyday and love it. I have been sewing since the age of 7, and I have used lots of different machines throughout the years. The 6600 is a workhorse and will serve you well and sew anything you want. My machine is about 1 1/2 years old. I have sewn through layers on layers free-motioning and not a problem one. It is truly a great machine. Your husband hit one out of the park with this one, worth every penny and more...he deserves a hug.