Gutermann thread
 

I am putting this out in the public domain now because I contacted the company direct and I had a response from them as to when it would be a good time to contact me. I gave them my phone no and a day - which I was home all day - for them to ring. It is nearly over a week since that day and no response either on the phone or a follow up email. Not very happy with the poor customer service.

Does anyone else here use Gutermann thread and how have you found it recently. The reason I ask is I have used it for many many years and never had a problem. I bought a 1000 metre white spool around Christmas time and when I was putting it on the machine I thought to myself that it felt and looked very "thin". I picked up an older spool and it looked and felt different.

I started sewing with it - doing satin stitch and it kept constantly breaking and several times I found that it was shredding. Stopped to put in a new needle, re-thread the machine and bobbin only to find the same thing happening again.

I changed from that spool to an older one and no problem.

I would be interested to hear if anyone else is having such a problem or did I just get a "bad one".

Haven't bought any Guterman lately - most of what I have was stuff my mother had in her thread supply. Hopefully someone can figure out what the problem is and maybe the manufacturer will get back to you.

I use Gutermann but have not bought any new thread in the past few months. I will watch the next time I buy/use any. I can certainly understand why you would be frustrated!

I just bought a big cone of Guterman (cream colored), and it's fine. Do you still have your receipt? Maybe you could take it back to where you got it and compare to see if they're all like that, and maybe get your money back.

I have purchased several large cones (3,000+ yards each) and they are the same great quality as in the past. I agree you should take it back to where you purchased it. That would be very frustrating.

I'm glad to hear some good reports because I ordered 5 large cones when they were on sale and haven't opened them yet!

See if there is a country of origin on the spool anywhere. I know about a dozen years ago there was a problem with Guterman thread that was at that point being made in Mexico; many shops quit carrying it. I thought that had been taken care of but perhaps I was wrong; or you have one of the older spools from that time.

Jan in VA

I re emailed Gutermann again and I had a phone call about an hour ago full of apology saying that there was another similar case and my emailed had slipped under the radar. That was an interesting statement in itself.......not just my imagination.

Upshot is - they are going to replace the spool and I am to spend back the faulty one for inspection. I did ask that they let me know the result of why when they inspect the returned spool.

I will keep you posted.

Good to hear they finally got back to you with a satisfactory resolution. Here's hoping that they actually DO let you know the results of their inspection.

so glad you posted this info. I had the same problem 2 days ago with a brand new spool of coats and clark all purpose.

it kept shredding, changed to another older spool of a different brand and it works fine. I have other spools of coats and haven't had problems. I was not machine embroidering, just doing 1/4 inch straight seams.
I don't know where I purchased it.

Your thread spool is obviously a defective batch...I love Guterman...have all types and all colours and weights...never had a problem like that...

I was wondering if the thread were a different weight.

My LQS tells me to use Guetermann or mettler on my Janome . BUT...be sure Guetermann was made in either Germany or Greece, NOT Iin Mexico. Where was yours made?

I use Gutermann all the time (my machine doesn't like anything else). I have had that problem in the past (it's been a few years), at that time thread that was made in Mexico was shipped to the US. So after that bad batch, I have always checked to make sure each spool I pick up doesn't say Mexico on it. Take the spool back to the place you got it, even without your receipt they should replace it. If it's just a bad spool the store won't know much about it, but if it's a bad batch again then they should have been getting returns right and left. Don't be afraid to pull the thread off the spool the look at it, you can always lock it back down. Good luck (at the time of the last bad batches, it came out that the thread Gutermann had made in Mexico would be classed as seconds not the normal qualit).

I had to buy a black in a pinch at my LQS and found it to be so linty. They stock Aurifil now and I bought it in the basic colors.

Guttermann thread is now made in Germany. It was made in Mexico.

That was my thought too. I buy Gutterman all the time, as well as Mettler (my 2 favorite choices) and never had any problems.

I've accidentally bought 2-ply and had breakage.

For all my piecing, I use Prescencia (a 60/3 thread made in Spain) in the basic neutrals, but for topstitching, etc., I always buy the cotton Gutterman (50/3), because it is good quality and readily available at JoAnn's. I have not had a problem with it so far and will start looking at the spools to make sure it's not made in Mexico. Aurifil is 50/2, so I don't use it. I use the Mettler Silk (50/2) for applique, but not for machine stitching.

Gaby, I also have a Janome and so far, it's done very well with any and all thread I've used. It came with a spool of Mettler (which the LQS sells) but now I use mostly Superior So Fine #50. It also sews great with Coats & Clark and a few other old spools of label-less thread, I've found in my old sewing supplies.

A LQS will generally recommend a thread it sells, in order to sell you thread. ;) It pays to try different brands, until you find your own favorite.

All my Pfaffs and my Viking will sew or embroider any brand. I personally love Guttermann, BUT only if it was made in Germany.

Gutterman and Coats and Clarks thread are 2 of my least favorite now that I have discovered thread on fabric.com
They have several different brands, but I am still trying them out. I really like "King Tut" thread. There is more on a spool than what you think at first glance. There are other brands that I like too, but not so much Gutterman. I can't really say why, except when my C&C started shredding, I switched to Gutterman and it shredded too.

Thank you for your interesting comments on the thread. I have now been alerted that the thread could be made in Mexico - silly me thought that it was German. So from now on I will check - it just never occurred to me.

When I use a new spool I always remove the sticky label on the top so I cannot go and see where it was made.

The owner of the local LQS sold me some 50wt Guterman thread to use in quilting and I wanted to use for free motion quilting---the thread constantly broke and now I use it in the bobbin.

I use Gutermann thread all the time , but will only use the one that says ------ Germany on it.

glad to hear there going to replace it .

All my gutermann thread sayes made in greece