ruby2shoes |
01-19-2016 12:31 AM |
Happy, happy customer
I haven't been happy with both the cost and the quality of batting I have found in shops near me of late so decided I would try a local but online only company and what's more, I made the big decision that I would buy a bulk roll as it would work out very economical even factoring freight. And gee, if I bought a bulk roll, at the speed I make quilts it would last me forever and a day! I was a bit scared of committing to a bulk purchase without seeing the batting so decided to buy just enough for my current quilt I'm working on to see if I liked it.
Well, my batting arrived today freighted out to my DH's work where we get all parcels delivered. (We live on a main road and daren't have stuff left on our front step.......sure it would get swiped before I get home). Anyway, I had to wait all day for DH to get home and how excited was I to rip open my parcel...only to find that instead of a 2 metre length I had only a 1 metre length. In dismay I checked my invoice sure I had made an error but no, all was correct, I had ordered the correct width and length. It was too late to ring them so I sent an email hoping it would be read first thing tomorrow. I offered to return the piece in person and collect the correct piece to save them the hassle of postage etc and was hoping they wouldn't just send a second small piece to me for me to sew to the first bit......I guess I could if need be but it certainly wasn't my preferred option.
But my goodness me, within 20 minutes of my sending my email I had a reply back from the company apologising, advising me the correct amount would be freighted to me first thing tomorrow and would I please keep the first piece as an apology for the inconvenience!!! What terrific service! And you can bet your bottom dollar that I will be making that purchase for the bulk roll next time....with confidence! Just brilliant customer service!
Don't you just love a happy ending!!!!:thumbup::):)
|