Whew, wouldn't you just love to know the back story about that particular batting package? Who packed it? Who inspected? Was it a disgruntled employee? Never meant to be packaged for retail in the first place?

Enquiring minds (with not much else to do tonight :wink: ) want to know!

Jan in VA

That is great!! Wonderful to know a big company makes things right for the customer.

Good customer service helps keep customers returning.

awesome...bet it was package of seconds meant for something else NOT for resale! Glad they fixed you right up!

Love it when a company makes it right!

How nice to know. Will order from them without fear! Happy quilting.

Sounds like a great company!