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Originally Posted by Austinite
(Post 7797345)
They had better service before Amazon bought them out imo. They have an amazing selection. Took forever to ship my order and I got a giant hole in the middle of yardage that customer services didn't take seriously. Another order took over a week to ship and was missing an item... I gave up. My experiences on fabric.com seem to have been the exception rather than the rule. Several people have never had an issue, maybe I have bad luck LOL. I've heard good things about equilters and thousands of bolts.
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This is my go to company for all my NFL fabric. It's the only company that stock all the team. Great company. Never have I been disappointed.
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I recently ordered one yard each of two sale fabrics from them for the first time. I received the order in less than a week. Both packages had a sticker on it that said that they were from the end of the bolt. When I measured them, one fabric had an extra 11 inches, and the other fabric had an extra 33 inches for free!!! I felt like buying a lottery ticket. :)
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Love them. Great service and great quality fabric. Also love Hancocks of Paducah!
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I buy from them and have never had a problem with the quality of the fabric and have received my orders in less than a week.
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I have ordered fabric from them multiple times. The last time I purchased 3 fabric panels. One of the panels looked as though the scissors chewed up the cut edge, and it destroyed the edge of the panel, making it useless. The fact that a salesperson knowingly sent me a ruined panel bothered me and I haven't shopped there again.
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I've ordered from them for years - more than a decade, and seldom had any issues. I don't notice service changing now that Amazon is involved - for me it's always been hassle-free. I love it when I get those end of bolt "jackpot!" stickers - as JENNR8R describes, I've occasionally gotten almost a full yard for free!
One order, I ordered a yard of a certain fabric and received an email saying it was out of stock but they had everything else. When I got my package, they'd found two half-yard cuts of the fabric I wanted and included them in my order, but did not charge me for that fabric at all. I thought that was really good service, and I was able to use the two half-yard cuts just fine for my project. They are often the best price I can find for Auriful thread. Prices have gone up over the years, and the free shipping has gotten less generous over the years too, but I think that's pretty much true everywhere. I really try to avoid going onto that site, to be honest. Too many tempting goodies, and I already have enough fabric on hand to last the rest of my life. Sometimes I can't resist browsing the New Arrivals, though... |
I have ordered Minky from them. Very satisfied.
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I have ordered many times and always been pleased.
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I ordered two 2-yard pieces of quilting fabric. Received two 2-yard pieces of dressmaker fabric - black lurex and black satin. Sent a quick email and they apologized, said they would send the correct items immediately and please keep the incorrect order. The correct items arrived within 3 days. Now what I'm going to do with black lurex, I have no idea.
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