I've never had a problem with them and this is the first time I've heard of anyone else having a problem with them as well.

I've been to the store, it's a really nice store. I agree with everyone else that you should call them. For sure they will make it right.

Let us know how you make out.

Well I called. It seems that they doubled my order and chared me the same price ( Or gave me 1/2 off for 8 yards)Because I ordered on my Birthday. They just did not tell me about it though. And I did not understand the Qty. of 32 That threw me off.

Well, that was a nice birthday present.

I would call them. I have not had any problems with them, but my Mom had one. She bought something then returned it and it took over 2 months to get her money back, after calling at least 3 times, and emailing. I was not happy with that, but that's the only problem we have had. Usually they are very good.

Yes; Keepsake's system counts in 8th yard increments. So 32 increments equals 4 yards. :)

Is that unusual?

I have never noted that anywhere else.

Yes; the Keepsake order confirmation email shows that yardage is in increments (there is a disclaimer at the bottom)...but everything else (the tickets you get in the package, the shopping bag online, etc) show true yardage.