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Thread: Has anyone had trouble with

  1. #1
    Super Member Quilt4u's Avatar
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    Has anyone had trouble with Keepsake Quilter? I received a 15.00 gift certificate for my birthday So I ordered 4 years of the Amish Black Fabric and paid the rest on a gift card over the phone. No problems there. But I just got a confirmation that it was sent out and the Qty. was 32 I e-mailed them to find out if I was going to get my 4 yards or not. And have not heard from them. This is the second time this has happen to me with gift certificates. What is up with this?

  2. #2
    Power Poster amma's Avatar
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    Maybe it would help to follow up with a phone call? Sometimes emails get lost...

  3. #3
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    Or a snail-mail letter. Keep a copy.

  4. #4
    Power Poster CarrieAnne's Avatar
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    I have only ordered from them a few times, but everything was right. Good luck, hopefully you get everything!

  5. #5
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    Twice - a long time ago - but they "made it right" when I called them.

  6. #6
    Google Goddess craftybear's Avatar
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    I would call them on phone!

  7. #7
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    I've ordered several times from Keepsake and never had any problems. Then again I didn't use gift certificates either.

  8. #8
    Super Member feline fanatic's Avatar
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    Definitely call them. They have a toll free number. I figure if the owner of Keepsake cared enough about customers to come on our board and post (which he did on a discussion about keepsake calicos from JoAnn fabric not being in any way shape or form part of keepsake quilting) they will go out of their way to keep customers happy. E-mail is not always best for many organizations. Make the phone call. 1-800-865-9458

  9. #9
    Super Member quilt addict's Avatar
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    Once my order had some incorrect items in it. I called and they quickly corrected the items.

  10. #10
    bj
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    Super Member bj's Avatar
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    I just ordered some fabric from them and they enter their units as 1/4 yards, but that would only be 16 to equal 4 yards. Unless you ordered other stuff besides the black, they may have accidentally doubled your order.

  11. #11
    Super Member Quilter7x's Avatar
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    I've never had a problem with them and this is the first time I've heard of anyone else having a problem with them as well.

    I've been to the store, it's a really nice store. I agree with everyone else that you should call them. For sure they will make it right.

    Let us know how you make out.

  12. #12
    Super Member Quilt4u's Avatar
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    Well I called. It seems that they doubled my order and chared me the same price ( Or gave me 1/2 off for 8 yards)Because I ordered on my Birthday. They just did not tell me about it though. And I did not understand the Qty. of 32 That threw me off.

  13. #13
    Moderator littlehud's Avatar
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    Well, that was a nice birthday present.

  14. #14
    Super Member Luv Quilts and Cats's Avatar
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    I would call them. I have not had any problems with them, but my Mom had one. She bought something then returned it and it took over 2 months to get her money back, after calling at least 3 times, and emailing. I was not happy with that, but that's the only problem we have had. Usually they are very good.

  15. #15

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    Yes; Keepsake's system counts in 8th yard increments. So 32 increments equals 4 yards. :)

  16. #16
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    Quote Originally Posted by Rob OBrian
    Yes; Keepsake's system counts in 8th yard increments. So 32 increments equals 4 yards. :)
    Is that unusual?

    I have never noted that anywhere else.

  17. #17

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    Yes; the Keepsake order confirmation email shows that yardage is in increments (there is a disclaimer at the bottom)...but everything else (the tickets you get in the package, the shopping bag online, etc) show true yardage.

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