HELP! got E1 Error on my horizon
 

and I dont have any idea why. I was sewing, went to the kitchen and at the time I came back I had this E1 Error on the display................contact the dealer says the manual. Buuuuaaaahhhhhhhhh - he sits in Great Britain!?!?

I cleaned everything and still got the E1. Anyone out there who had the same problem??
Cry, cry, cry...........
Granny

This doesn't fix the problem but explains it:

http://content.janome.com/fusetalk/forum/messageview.cfm?catid=9&threadid=5214

Is there a dealer anywhere in Switzerland?

I don't have this machine, but I did find this online:
http://www.fixya.com/search/p402732-...ewing/e1_error

You also might want to join this Yahoo group for the Horizon:
http://groups.yahoo.com/group/JanomeHorizon7700_8900/

Thanks but I have been to all these sites before I cried out for help here. I still got my Bernina but I do not understand the problem with the Horizon. All in all I havent been sewing on it more than 40 - 50 hours, most probably even less.

is it the horizon 7700. in my book it says that it due to problems in the control circuit. have you
rethreaded and taken bobbin out and put back in. shut it off and left it for a while then pluged it
back in. i havent had that problem yet.

it is the 7700. I rethreaded, I took everything out and cleaned, I was swearing, crying, pluged in and out, shut it off and prayed.................still not working!

{{{HUGS}}} of consolation!

Perhaps try changing the needle .... I know, not a lot of help.

*****check your email*****

Hi......I know this may cost you....but if you have access to skype...you could use skype and it would be a lot cheaper....but try phoning Janome Customer Services in the UK.
I have a 6600 and 9500 sewing and Embroidery and I could not get the 9500 to work properly. I have to say the person at customer services was brilliant and went through everything whilst I was on the phone next to my machine. She told me how to correct the error and it has been brilliant perfectly every since.

Tel 0161 666 6011
from outside the UK +44 161 666 6011

Training & Service
0161 666 6006
from outside the UK +44 161 666 6006

Email
[email protected]

Office hours
9am to 4.45pm, Monday to Friday.

I have the Horizon 7700 and my book says E1 Error is a malfunction in the circuit control....nothing you can repair yourself! I suggest you email Janome for help.

When I got that error on my 6600 it was a bad motherboard. Sometimes it can be a fuse.

does anybody know where that fuse is??

I don't, but I will call my service person tomorrow and ask her if you can get to it.

I'm assuming you have a 7700. I do and I get this error all the time when switching back and forth between the APC (plate converter) and regular stitching. Here's what I do - I turn the machine off. I lower the needle to the lowest position. I turn the machine back on. I turn the hand wheel to raise the needle and bring up the bobbin thread. The LCD display now shows the steps to change from the plate converter to regular sewing or vice versa. I follow the steps, holding the bobbin thread tightly. It generally clears the error message at this point, but if it doesn't, I follow this procedure again.

I believe it's caused by a sensor that's telling the machine there is thread still in the path from the bobbin to the plate converter, but I'll be darned if I (or my tech) can find it. My dealer is pretty clueless and has been no help.

If this doesn't work, you might want to try removing the bobbin before you switch from APC to regular sewing or vice versa.

If I didn't love the rest of the machine so much, I'd have traded it in!

Please let me know if this helps.

thank you so much Lynda.

I tried that over an over again. As soon as I start to turn the hand wheel the E1 message pops back........ there is a strange sound and after I removed the stitch plate I could see that it must have something to do with the converter as the sound comes from a part moving to the right!?

I contacted the dealer and he told me to send it in and that all work would be done under the terms of warranty. At least that but the postage only will be around $80!?

I'm amazed that the postage would be only $80!
Good that it's still under warranty and hopefully can be there and back again, in no time.
........... though you are leaving ............

What happens if you move the handwheel with the stitch plate off? Do you still get the error? Can you try turning the machine off with the stitch plate off and then back on?

Crap....I just got the same message with my Horizon! In early March it wouldn't turn on and the mother board had to be replaced, fortunately under warranty and now something else is wrong. I use this machine a lot...at least three or four hours a day! Will bring to the shop tomorrow. I've had it just over a year and love it but not impressed with these problems.

Brought my machine in and it's the motherboard, again! Apparently some are just defective. It will be covered under warranty again but I'll be without it for a few days.