wind thread on the bobbin you were first using. the new bobbin may be defective. same thread top & bottom ? or is there a different thread wound on the new bobbin ? check again to make sure you are going through the thread guides right way. and make sure the bobbin winder button is in the unlock position. hope some of this helps.

So sorry you are having problems. Can be so frustrating.
You did not mention whether or not you are using prewound bobbins. The new ones wound on plastic have given me problems a couple of times. Most of the time they are perfect.
Does sound like threading is a possibility.
Good luck. Don't give up.
One of the things I do when I have a product that gives me problems is attempt to call their customer service line. Most companies want you to think well of their product so will try to assist.

Tahnk you all so much. I stepped away for a bit and am about to attemp again. The bobbin was one that the store here in town wound while they were trying to sell me the machine..so I think I will rewind the one I was using and see if that works. Again thanks a million and will keep ya posted :)

[quote=smitty]wind thread on the bobbin you were first using. the new bobbin may be defective.
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That is what I suggest also. I did the same, tried to use a Singer bobbin in my new Brother after running out of thread on the single bobbin that came with the Brother. Turns out they use a different type of bobbin. Almost impossible to tell apart by size, except the Brother bobbin has a slight circle raised on top of it..
Try the SAME bobbin you started with.
Then if it still won't work, take it out and use a flashlight and check everywhere you can see. A clean curved eyelash darkener
can pick up all sorts of tiny threads caught in tight places.

I stepped away and found my informational disc so I watched that and follwed it word for ford but for some reason the top thread will tangle to the right of the bobbin and cause a big mess. i have decided to take it to the dealer tomorrow and hope that he can tell me what happened...I was almost done :( that is what is so gut wrenching it is a fairly new machine and has not been used much at all. Again thank you all so much for your input. ;)

I'm sorry for the machine frustrations. Tell yourself it is a learning experience AFTER you take it to the dealer. You will feel a lot better when everything is checked over. They will also be able to give you one-on-one information. It is so much harder to troubleshoot a new machine when you are new to sewing as well.

Just so you know, my first machine was a Singer Touch and Sew. We've decided it should have been renamed a Touch and Throw. My Mother-in-Law informed my husband it was enough to make a person lose their religion and to get me one that worked right. :lol: I spent years thinking it was ME when I actually had a machine that would not be timed correctly no matter who did the repair.

Make sure bobbing thread is same at top thread.

With my Janome MC4900 QC, I had that problem a couple of times. One was that I had my bobbin in backwards; and the other was that when I threaded it, the needle was not fully in the upright position.

after cleaning, rethreading, etc., how about turning everything off and turning it back on to reset? that's how i got my little machine to work again. these are electronic, like computers -- the sewing machine man said he didn't find a thing wrong with my little machine, didn't even need a tune-up

Is the needle in properly? Truly sounds like a simple fix ... try rethreading .... make sure needle is inserted ALL THE WAY, with flat part facing proper position (some machines are flat to back, others are flat to side).

Let us know how you make out, but it truly sounds like something that just isn't crossing your mind .....