I would have asked her why she did not do what I wanted the first time and if I did not like her answers I would not have gone back to her.

OK - I just have to put my two cents in on this one. I am a LA quilter and I have never changed anything that anyone ever asked for!! Some customers have asked for suggestions but we always make the decision together and I would never dream of changing something like the batting after the customer has asked for something specific. Even the thread color change is not acceptable and you have given too many chances already. Hope the price is really, really good for what you have gotten.

I own a shop and do LA quilting. I have a form I fill out when I take the quilt top and it has specific questions and answers about the top and what batting, backing, pattern and thread the customer wants. It is signed at the time of drop off and if I have any question about what is requested I call the customer and that item discussed. The notation is made and when the quilt is picked up we go over all that was requested to be sure the customer got what they asked for, then they sign the sheet as agreement all was as requested. There is no excuse for the customer not getting what they asked for, other than laziness on the part of the Long Armer not wanting to change thread and reset the tension.
If they are too lazy to do what the customer wants, they should not be doing any Long Arm quilting.

I completely agree.

im a longarmer and i always use customer chosen thread and batting. i prefer working with cotton over cheap poly they bring me. i use quilters dream cotton batting purchased on a roll i make available for using in my customers quilts. tension is much harder to fine tune on poly. just doesnt grab the thread as well..atleast in my experiences. find another longarmer that will stick with your wishes. if i LA for a new quilter, i will make sugestions and explain why, but if they have their heart set on it, fine by me!

wow, I'm kind of shocked that she would just disregard what you asked her to do and not even discuss it with you. I would certainly never go back to her. Hope you can find someone who will do what you want.