I totally agree with hevemi and Mousie. LA should pay all expenses and should be top priority. Send you a bobbin of matching thread? PLEASE! NOT ONLY NO BUT NONONONONONONO!

I have to agree....LA fault. On one of my quilts my LA called that my quilt was ready, but he had good news and bad news for me. The good news was I owed him nothing for the quilting - the bad news was that he had flipped the quilt rather than turned it. The good news was that it didn't matter....and my daughter was so happy with the quilt she thought I was nuts to even mention it. In this case it truly did not matter. It did to the expert as he said the error was his. I paid him anyways as he is a wonderful person and I know that if anything goes wrong, he would make it right.

I'm a longarmer...I would expect to pay to have a quilt sent back to me.......it would make me more careful next time. If you don't want to insist on that, take it to a LQS and see if they have someone who'll be happy to help you out. I'd help you if you lived near me. You're not a machine quilter -- you'll probably never be happy with it if you try to quilt it yourself.

You've decided to fix it yourself. I can definitely see some benefits to that. For 1 from the stitching in the picture, she does a very nice job and I'd want to use her again. If she's a busy person, she might refuse to anything for you in the future. Reading unhappy LAQ customers on this Board, when you find a good one, work with her. The time, expense and risk of sending it back & forth again....

"Tartan" suggested Golden Threads tracing paper. After tracing the design, run the paper through the sewing machine with a large needle and no thread to make holes. Then lay the paper onto the quilt and Pounce chalk through the holes. Golden Threads Pounce chalk disappears with heat (read their instructions to be sure)

Mistakes happen, even with the best of intentions. I'm sure she would give anythig to make it right. It really isn't too hard a fix and I have faith that you can do it. Forgive and move on.

I would draw the pattern on and sew by hand or machine and find a LA closer that I didn't have to send by mail, if possible.

I assume you have already paid her in full :( I don't think she did it on purpose, however, she is a professional and should stand behind her work. She needs to pay for the shipping to get it back to her to finish the job. When she receives it, your quilt should go to the top of the list and be completed quickly. If she knows someone locally that could complete here work then she should pay for the additional work that she didn't complete. So easy for us to say, as we're not the ones that have to do the confronting. Wishing you well

Where about on the quilt is it? If near an edge I would attempt myself. But if in the middle I would ask her to do it as her expensive the reason you send it to a Laq is because your home machine and you can't manahethe centre. It ia a mistake I would pay postage to her but she would have to pay it back and make it an early project not put it on the end of her list you require it. Back within a certain time frame.

"This may sound harsh but no way I would pay someone and end up finishing the work myself. In my opinion a spool of thread does not compensate for her mistake: she should finish the work at HER expense incl. postage fees ,or give you a considerable discount (as to assume you'll have to have s-o else do her work for her; it's none of her business whether you do or not). You're paying for finished quilting, not partly done. "

This! LA'r needs to own her boo boo and pay to have it shipped both ways. We are human we all make mistakes but its how we handle them and she is not doing very well. I hope you are able to get it fixed

I agree! Did you give her a partial check? I doubt it.