HQ Sweet Sixteen arriving next week - freight questions
 

I'm so excited - my Sweet Sixteen sitdown machine and hide away table will be arriving on Thursday. Since I live some distance from a dealer they'll be shipping it directly to my home by UPS Freight.

For those of you who have had this same situation, how did you handle the delivery? UPS Freight tells me they do not provide inside delivery and the driver may or may not take it off the truck for me. It's going to arrive on a pallet and weighs 277 lbs.

I'm going to ask the dealer for suggestions on how to deal with this (she did not inform me before I ordered) but does anyone have any experience with this type of delivery?

Thanks!

I imagine it will be in several boxes on the pallet, the heaviest will probably be the table. So just handle them one at a time. The dealer should be able to tell you how heavy each box will be.

I am seriously considering this setup myself, so I will be watching for updates!

Actually they put the machine in the table before shipping, so that one box is very heavy. There's another very small box which is no problem.

I'm excited to get it and everyone tells me I'll love it. Have you tried one yet? It's such a pleasure to use!

Thanks!

borrow a furniture dolly if you can. UPS are usually pretty helpful getting large items off the truck. If the box looks dented at all, they will tell you how to submit a claim. Take pictures before he leaves or removes the item off the truck.

HQ packs their stuff really well. It will probably be on a wooden pallet.

If the driver doesn't take it off the truck, how can it be considered delivered? And if you have to take it off the truck, doesn't that open UPS up to liability if you hurt yourself while on THEIR truck? This makes no sense to me.

I'm not very impressed with a delivery service that won't unload the items for you!

I had an HQ Sweet 16 delivered by UPS, but it wasn't with the Hideaway table. The man brought all the packages to the front door, but said he could not step inside.

Congratulations on your new machine!

We ship all of our machines UPS freight. If one of our customers does not have a dock, they have to specify they need a truck with a tail lift.

UPS Freight *should* contact you to arrange for delivery. At that time you need to tell them you need a truck with a tail lift because you don't have a dock. You might have to pay extra for the lift.

Wow...interesting...let us know how this works out....this will remind me to be careful about what I buy that needs to be delivered by ups........

I would think the UPS will have a truck with a lift gate, specially if it is a freight delivery. They are the ones that have to unload for liability reasons, you'll have to get it inside.

No, I have not tried one yet, but a sit down setup is my only option due to space limitations. And I am already comfortable with moving the fabric under the needle, just need more room than any of my machines provide.

Thanks for all the suggestions! So far I've been able to line up a furniture dolly and a wonderful friend and her strong husband and I'll call the dealer on Monday. HQ suggested I have the dealer send someone, but they are pretty far away. I also have a local furniture store where I've purchased from before that has a dock and might be willing to accept delivery and then deliver to me on their smaller truck. I'm definitely making progress!

Thanks!

And Kathy (Quilting Vagabond) that is my situation also. I could make room for a longarm by emptying my living room, but that's not really what I want to do, so this is a great solution. I too am comfortable with FMQ on my home machine so I'm just looking for more space and consistency in stitches. I did get the optional stitch regulator and have recently seen tools that make it even easier to use.

Good luck to you!

The only time I had to deal with something like this was when I had some furniture delivered from a manufacturer and I had to hire an "expediter" to take delivery from the long haul shipper, deliver it to my house, uncrate it in the garage and then set it up in my house. It cost a couple of hundred dollars but I did not have any other options and they did a great job.

I've had some pretty big boxes delivered by UPS and they have always brought them through the front door and placed inside for me. I can't imagine having to take something off the truck myself. They always use a dolly to bring them in.

The guys who delivered to me were great. We ordered my mother one of the lift recliners, it was delivered while I was at work with only my 12 yo and my mom at home. The driver unloaded it, brought it in the house and put it together. But this was a very rural place. Probably not everywhere is like that.

For clarification UPS Freight is delivered in a big truck, like a semi-trailer or large box truck, not the regular delivery trucks. They generally call ahead and make sure someone will be home and that there is room for the truck to turn around or get in and out of the neighborhood easily.

These suggestions are really great! I'm waiting to hear back from the dealer now. I do live on a cul de sac, so I'd say that will also be an issue. I think my two most likely options are delivery to my local furniture store and using an expediter. Will let you all know!

Thanks!

I wouldn't think the cul de sac would be too much of a problem, unless your neighbors leave a lot of stuff parked in the road. Ours is a small cul de sac, and I'm impressed by the vehicles that have been able to turn around in it. A larger truck might choose to back down the road (it is also a short cul de sac). For my house, it would be the steps into the house that were an issue. It looks like a great table. I hope you enjoy your SS16 as much as I enjoy mine.

Cheers, K

I spoke with UPS Freight again today, and they are sending a smaller truck with a lift gate. They said the cul de sac will not be a problem. I'm having a friend come for delivery time and she's going to help me with it. She deals with shipments a lot and is bringing her dollies. While we're waiting, we'll be sewing! It's a win win!