That is great advice. I just thought you had to take them to the dealer who had training on that particular machine. I am
glad I found The Top Stitch in Spokane that does Janome but
beings I have no warranties to worry about anymore I guess it wouldn't matter. :-D

Being that my machine is like 11 years old, I don't think I've got a warranty left either:< I don't have any friends that sew and we don't have a tailor here. This dealer has like 4 other branches and I suspect that all the machines that are brought in for service to the other branches go to the main store for repair. So, if you think about it, this one store is receiving 4 stores worth of work.

Any one who has a screwdriver can say they're a sewing machine repair man, just like anyone with a shovel can say they're a landscaper. So, I'll know next time this year to be prepared for a wait. Or time it for a different month!

Too bad you live so far away from me, I would loan you my MC 9000 and use my Jem till you got yours back.

I have a friend who bought a used MC 9000 for $500. I cringed when I heard how much she paid since I paid thousands for mine about 12 years ago. Since she got it used, she has no idea how to use the machine. I showed her as much on the machine as possible - but there's so much to that machine that it can be overwhelming!

You're in a really tough position Candace. If they are taking machines from 3 other shops plus their own, and there's no other repair place around, they can really monopolize how long it "should" take for repair service. Complaining to them probably won't do anything because they have no competition.

In the mean time, you just keep on venting here, we're here for you! :D

I took my Babylock Elegante in for repairs first week of December. I called today and they said "they think it was sent to St Louis"...will check on it. I had a serger there for three weeks but got it back today. Fortunately, I have other machines, but I still think this is excessively long. I told my husband I wish he would go into the repair buisness. I dont know where you go for training but my serger bill was over $80 and the part was 5.00 the rest was for repair.

Margie

You've been without your SM for a month and a half? That's totally ridiculous. I sure hope they find out exactly where your machine is and that you get it back fast.

Thanks, you're sweet. That's exactly right. A monopoly pretty much nails it. Venting to those who can relate has helped;>

Ouch. You and I can have a pity party together.

even if you have a warranty, sometimes all you need to do is use a 'certified' janome repairman. a lot of repairmen are certified to repair many machines.

EDITED TO ADD: in this economy, that's probably not a bad skill to learn for some bucks, even though it might not be all you need.

Even if you did not make the first dime repairing machines just think about the money you would save by doing it yourself.

Billy's rule of thumb: why pay somebody to do it when you can do the job yourself.