I was looking at some "jelly rolls" (not name brand, but same style of rolls of strips) at JoAnn's and I could easily see that the rolls were not cut consistently. They were all marked 2-1/2 inches, but they were obviously far off from that. I grabbed a "short" one and a "tall" one and compared and there was nearly a half inch difference between them! Yikes!

I've used Hoffman's Bali Pops and was happy with their cuts. The Connecting Threads strips I've bought have been pretty consistent too.

I just hate the idea of buying badly cut pre-cuts. Takes away the whole reason we buy these things! Good for you for letting the manufacturer know - I hope you got your money back.

Edit to add - whoops, missed a few pages there! Glad they took care of you. :)