Do you know the location in Glendora? The La Verne store is smaller than the Covina store.

This is the second complaint about JoAnns - I will think twice about shopping there.

I was at Joann's today and the clerk also quilts so my yardage was exact! I had her as a cashier earlier in the week too and she was super friendly, and we spoke about a new magazine I purchased. And I was able to use 14 coupons, saved $23!!!

I just returned from Joann's. I bought 1/2 yard of felt, and got 18.5 inches! Yea. I watched her, and noticed that she gave me an extra 'thumb's width'.

and you live in Ohio.....were you at the home office store in Hudson

the Burbank store is even smaller.....oops, there is no Burbank store

Not at Joann's per se, but I have seen fabric measured for the 36 inches, and while they are "clearing the table" so they can cut it properly, pull it back an inch or more before cutting.

Marysewfun

We don't have a Joann's but we do have a Ben Franklin. The employees who cut the fabric generally give an extra inch or two at least when they cut. And our Hobby Lobby is the same way.

I love the gals at our Joann's here in Niles ,Ohio they are always so helpful and they never had cut me short. they give the extra. Many of them are sews themselves and know how fustration this can be to get home and not have the right amount. Some are so excited and want to know what am I making now? I have shared ideas with them. Each one of the gals brings their own special talents to the table I am well please.

Sorry some of you have had less than sterling service at the cutting table. Guess it depends on the trainer (Mgr). At my store, I've been trained to pinch the fabric and to put the pinched fingers just past the end of the groove for cutting. Once a month we are required to pass a cutting review to make sure we are measuring correctly. Be sure to let the Mgr know when you've been shorted fabric.

No, I was at a little store in Marion, OH. I love the bigger store in Mansfield but that is about 45 minutes away so I don't make a special trip for that store.

I usually watch when they measure. Management won't let them give anymore than expected and I want to get what I pay for.

I stand right there and watch very carefully while cutting and if I think I am getting short changed I say something.

I have noticed in the 2 Jo-Anns I have shopped at they DO NOt cut over-- even 1 inch. Quality control or inventory control ?????? Shop LQS's !!!

Yes. On my last trip to Joanne's which is 30 miles from my home, I asked for a yard of two fabrics. When I got home, I found that my fabric had the selvages cut off, all sides were fraying badly, and I had to cut so much off, it severely limited usable fabric. No room for mistakes. I didn't take it back because of the distance but believe me I now stand and watch them like a hawk. Lesson learned.

If the sign is up, the item is on sale. I've worked in retail for years and that's the rule no matter what the store.

I needed 3 yards of fabric but could not get a single cut so had to settle for 2 yards to finish the bolt, and the second had 1 yard and 2 inches. The cutter informed me that if I had to pay for the additional 2 inches or she would have to cut it off per Jo-Anns company policy. I told her to cut the 2 inches off but since I could not get the 3 yards all in one piece in the first place, it would be nice if she could just throw in the added 2 inches. She said she would have to cut it off or charge me so I told her to cut it off She quickly looked around and threw in the other 2 inches. I'm not a huge fan of Jo-Anns. When I purchase fabric from Hobby Lobby, they go the extra mile and give good customer service.

I think your boss is full of hot air. I have not met the Joann's employee yet who thinks that they are a good employer. I have met a lot of people who used to work there that say Never Again.
As to the short cuts of fabric, the company is really strict with them on this point and it is good to watch closely what they are cutting especially it they are new. And they often are since there is a high turnover rate.

Yep, worked there, as an assistant manager...you pinch..you aren't supposed to go a thread over...makes me laugh to think about it...inventory...we didn't measure...we counted folds on the bolt and estimated..duh!

I rarely shop at JoAnn's any longer because of inferior fabric quality. There is also a well known quilt shop in an upscale neighborhood that I like, HOWEVER, last time i purchased fabric there, the cuts were crooked and 1-2" short. Because they were crooked, I lost even more yardage. Moral of the story - no matter where you go - watch like a hawk!

I was having fabric cut at Jo's & the manager, who is in my Guild, told the woman to be real nice to me - she gave me about 2-3" extra fabric- Wonder if they normally shortcut??

Craftymatt2 - re: your "ruff and tuff" - I had a customer get "ruff and tuff" over a sale price and I walked away from her. We don't deserve to be insulted either. A word with the Mgr would have taken care of your concerns and an employee would be counseled. Any customer having a bad shopping experience needs to get a Mgr involved. Hope your next shopping trip goes better.

I've had to stop a gal from cutting once. She was short.

It's sad, but their cutters, and Hobby Lobby's too, seem less and less qualified!

Hey ladies, at least the people at Joann's and Hobby Lobby are working and not living on welfare. Like someone said, a smile and a pleasant tone of voice goes a lot further than a frown and nasty attitude, no matter where you shop whether it be a big box store or local lqs.

With so many people out of work why aren't people working in the stores nicer? I'm a happy person if I can get out to shop. I end up saying somtimes as I leave stores YOU WILL NOT RAIN ON MY PARADE TODAY! It works for me. I was told unemployment pays about $300-400 a week- why work and deal with cranky women?? LOL

I never shop at Joanne's as their fabric is not very good quality. I was an Assistant Mgr. for many years at Fabricland (before House of Fabrics stole it) and they never hired anyone who did not know how to sew. We were extensively trained in customer service. It has been a long time since I have come across the kind of service that we gave our customers. The ladies at Pacific Fabrics know how to sew however their customer service leaves a lot to be desired. I was getting fabric cut one day when another customer asked where something was. The sales person actually pointed across the store and said, "It is over there". We would have been written up or fired for something like that.

recently bought some lovely flannel to make a quilt for one of my boys. did not watch as it was unrolled, and when i got home one piece was two pieces stitched together. Luckily the quilt I am making is fairly simple and I will be able to work around it. Will watch closer next time.

I asked my JoAnns why they did not use rotary cutters--they said they had too much to cut to use one. Did not like that answer at all.

Sibyl

Hobby Lobby does give very good service. Usually they are very generous on their cuts. Seem pretty knowledgeable of what you are looking for.

Sibyl

Have you been to Good Wives in Marion, Ohio? I love that store and always hit it two or three times when I am home visiting my mother. Those ladies are awesome!

Sorry, the above post was in reply to QuiltingHaven. I'll try again...Have you been to Good Wives in Marion? I absolutely love that store and the ladies who own it. Wonderful Experience always!

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Just today I was "grieving" as I drove past the former Fabricland in Citrus Heights CA. What great fabric they had, and their employees! So knowledgeable, so enthusiastic, what great members of the sewing community. I truly miss that store.

I miss the old fabric meters. They used those to run the fabric through and the needle on the dial showed how much fabric was being measured. When they got to the 'magic number', they pressed down and the meter put a big clip in the edge of the fabric, which they could then continue cutting all the way across. Unless they cut really crooked, you got what you paid for.

What ever happened to those things?

I asked about those at a local fabric store and they told me that some materials stretch too much for them to be accurate and the customers were being short-changed, so out the window they went.

There is a new Jo-Ann's in my area. They use the number system for cutting fabric. No one was around and I walked up to the cutting table and asked if I needed a number. The young girl paused and then asked if I would pull one. These people are trying hard to please the customer and the company. Their fabric is not the best but it is more affordable than the LQS who are unable to buy in large quanities. I prefer the fabric from the LQS but $10 per yard is more than I want to spend.

We've got two stores in town, and I only go to the closer one when they've got something I really need. Sorry to say that my reason is that the employees there are most unfriendly and always seem to look like they're really unhappy to be there. I prefer Hancocks and Walmart's fabric dept. employees, they are nice, they're helpful and they do their cuttings properly.

Well, can't believe it, but I went back to Joann's again today (that additional 15% off everything plus all the coupons that expired today made me do it!!) Anyway, I bought several pieces of flannel for another rag quilt, and another lovely Asian fabric for my "someday" Asian quilt! I watched carefully, and each cut was at least 36", and since there was one bolt that was a few inches short of the 2 yards I wanted, she offered to give me that last 33" half-price. I re-measured when I got home, and each piece was between 1/2"-1 1/2" more than a yard. She even took the time to look on the computer for another fabric I wanted that I saw on-line but they didn't have enough in that store. Very nice and pleasant experience. Since I still had some un-used coupons, and it was the last day for them, I offered them to anyone at the cutting table who could use them. She also gave some good advise to a lady wanting to make curtains, and genuinely seemed happy to help us. So, I don't have a complaint about my Joann's! I always find them friendly and helpful.

Im happy to report my experiences at JoAnn's have mostly been good, and have never been shorted on yardage. If the bolt is near the end I'll usually ask how much is left before deciding how much to buy; if there's say 1 3/4 yards, I might request 1 yd, and ask for the still-attached remnant too, which is half off. On my last visit the young lady at the cut table told me that the last 1 1/2 yd of a bolt is always half off, so I paid only 25% for that whole piece because it was on sale at 50% off, then half off that!

I AM very careful of fabric quality, since some of their stuff is very nice and some is junk. My closest LQS is between home and JoAnn's, so I try to stop there first and check out the sale racks, where I've found some beautiful stuff for $4.50-5.00 yard.

I always watch them cut fabric also. The last time I bought a lot of fabric at JoAnns they had the 50% off red label fabric I got about 10 kinds of fabric. One kind I only wanted 1/2 yard ($2 a yard), Instead of half a yard he charged me for 50 yards ($100), I caught it before going to checkout.But then, he messed up something else that I didn't catch until I got home, had to go back and have it fixed. You really have to watch everything.