Boy, how I hope this isn't generic to all the Janome machines! Of course, I'd wring my SMG's neck if he DARED do me like that...and the beauty of it is, he knows it! She's had your baby long enough to have made twins out of her...go get her and bring her back home! And then call Janome and cuss them out as well! There had to be a nerve there that will get Janome off their high horse...they could be in a little bit of a situation if we all got tired of their attitude, couldn't they! Maybe they have to go the way of some other machine companies before they realize what they SHOULD have been doing...

O.K. final update and you won't have to hear me complain. I contacted the owner and surprise I got a call an hour ago from the serviceperson that my machine was done and I could pick it up at her home.

My baby is back home I am a happy camper. Now I have to learn to use it all over again.

Thanks everyone for your support.

Great news! And no blood shed, all is good. But I would sure be looking for a new place to shop!

I've taken my Janome 9000 in to be fixed twice in the last 2 years and it's next to impossible to get it back in the condition it was in before the problem. They argue with me and I have to take it back multiple times to get it right. I get so discusted with them but finding someone to work on them is impossible. This man only comesin 3 days aweek and I have been without my machine for weeks at a time. I understand your flusteration. I would pick it up and take it the 2 hours away if they know what their doing and be sewing at no time.......

Don't forget facebook, too. Companies don't like it when people give negative reports on facebook.

These people just don't realize how hard it is to be without your sewing machine! Good Luck!

I think there is a middle ground here. I would go in, explain nicely my issue. As I read this the issue is - my machine has been here since __date__ for what started out to be a simple repair. I've been very patient, but I bought this machine so I can use it. I understand you are only here 1 day a week and that perhaps this has turned into more than you feel comfortable tackling. __the other shop__ will take it if you feel you are in over your head on this one, if not, can you do it now and I'll come back in an hour to pick it up.

that's my thoughts - you would still be kind, not angry, offering a option, setting a deadline. Your project deserves to be pushed to the head of the list. A now statement is fair and reasonable.

I think sending your husband would be a mistake since this is also a quilt shop you apparently like. If he gets angry and causes a stink, you might hate showing your face there again. Also the fact that you can stand up for yourself in a calm and reasonable way will show them that you deserve and expect to get what is fair and you will not be walked on so don't think you will turn me into a doormat on other things as well. This event will set the tone for future transactions such as defective fabrics etc.

I had a a similar situation at my dealer, not a Janome dealer, but a name brand. After buying 2 expensive machines over the years and many other go with its, I took the older one in for cleaning and was told 2 weeks +/-, they would call. I hadn't heard at a month, called and was told...it would soon be ready. One wk later I called and it was "just done". Upon picking it up, was told it was nearly worn out and to run it till it dies....wouldn't do any stitch but straight for them??? what? It did when it went in. Well, it is still running and doing ALL kinds of stitches 3 years later. Haven't been in that door since!!!

I wouldn't send my husband. He probably wouldn't be a knowledgeable about the problem as you. Plus it's easier for her to "snow" someone that doesn't know the whole story and may not know as much about sewing machines. Confrontation isn't easy. I don't like to do it myself. But there comes a time when you just have to put on your big girl panties and do it.

I agree that confrontation is not easy. But if it makes it easier, you can adopt a polite but inwardly righteous attitude, because the burden is now on her, not you. She's had your machine a month; she's given you several different answers about why it has taken so long; the machine is still not fixed; she hasn't returned your calls; and she still has your property. I'd go there and simply ask her if the machine is now repaired. If not, I'd ask for it back and take it to the other dealer. It's more trouble, I know, but you may feel better about their repair capabilities. You don't need an expensive doorstop instead of a sewing machine.