Hi everyone,
I have a new Sapphire 875 Q and I am loving it - it is my first computerized machine. I am having a problem with the scissors function - cuts the top thread but not the bobbin thread. I took it back to the store and they fixed it - just tried it last night and scissor function worked once and then it went back to cutting top thread but not the bobbin. Anyone else have this problem? Am I doing something wrong? |
Can you call the dealer... since it was just there they might be able to tell you what to do to fix it ? At least let them know you are still having problems :wink:
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I agree, maybe the repair person doesn't know how to fix this?
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Thanks. Yes, I talked to them today and they said bring it right in - just hope it works this time.
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I have the 870 and sometimes it cuts both...and sometimes just the top.... it's frustrating but it's just back from servicing (1 year) and they say nothing wrong with it. I had the blade ( $1.80 CDN) replaced.... but....I think these machines are made for 100% cotton threads at 50 wt. and if you throw anything else at them, they get confused...
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I have the sapphire 830 and they told me it 'didn't like coats and clark thread' and I said that is bull**** I have had my machine a year and now am using some thread that i had before I purceded it which just happens to be coats and clark. and (knock on wood) recently I havent had much trouble. actually one of the 'salespersons' told me that coats and clark was not winding their thread differently and it shoulding be as much of a problem. I say this shouldn't be a problem at all for any machine esp when you pay over $1000 for it ....good luck
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How frustrating. I would say " fix it"
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I am looking into purchasing this machine - what are your thoughts? I have never used anything quite this complicated and wondered how hard it is to learn how to use it. Any information would be helpful to me.
Thank you Lillian |
Hi Lillian,
When I made this post - I found out I wasn't inserting the bobbin correctly and therefore the scissor function wasn't working right - it was complete operator error. I love my machine and since I figured out how to correctly thread it - it works great. |
Do you think that they meant the coated coats and clark thread? I don't believe you're supposed to use it in machines...maybe that was their meaning?
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