Question on having your sewing machine repaired.
 

I just had my sewing machine repaired and when I got home it sewed for 20 minutes and broke again. I took it back and they fixed it again. They told me the parts where free but I had to pay for labor again. Is this common practice?

It may be, but it is a crummy practice, I think. I wouldn't use him again.

If it was the same thing, then it should have been free. I would think anything would have more than a 20 minute warranty. I'm not impressed with that repair shop.

If it was the exact problem, I would tell them they didn't fix it right the first time....

A 'repair' shop that isn't authorized is quite different than an authorized dealer/repair store. Most dealerships have some kind of warranty on labor. I know my specific dealer has a 90 day warranty on labor. The guy with a screwdriver down the street, however.....

Not with my sewing machine repair guy. He is the greatest and stands behind his work. I agree that I would not use that shop again.

That is horrible!! I would have asked him what he did the first time since whatever he did didn't fix it.

I did take it to an authorized dealer. And the machine was taken back with in 2 days.

If this is the case, is it still under manufacturer warranty? I would talk with them and explain that it is unacceptable for the same problem to arise so soon after having it repaired by them. I don't think it is out of the question that you shouldn't have to pay for anything on the second repair. If they didn't resolve this to my satisfaction, I would contact the manufacturer.

I think we'd just have to have a come to Jesus talk on that one!!!! Who's to say that he won't fix it again and it will work for another 20 minutes? Nope, that just wouldn't work for me!

Doesn't seem fair to me. I would be looking elsewhere next time a repair was needed.

If it was the same problem that needed fixed again, the repair person should do it again at no cost. That happened to me once with my dryer. The first time it got fixed, the repair lasted less than a week. The person came and repaired it again, and it has been over 6 years now still working (knocking on wood!)...something must not have been fixed correctly, or completely.
Good luck!

My local repair people will see the problem and the re-repair free except for any new parts.

Guess you know where NOT to take your machine next time. You can also put the word out if the LQS or where you had your machine repaired doesn't do it this way. Word of mouth is the best & worst advertising they can get.

ali

Had this similar situation with an authorized dealer. Mom and I had purchased machines and fabrics there for well over 40 years. I sold the machine with full disclosure and switched brands because of this dealer. They are losing their reputation and if someone asks why I now have vintage and Bernina machines I tell them. Bet you are not the only one they treated this way. I sure wasn't.