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Question on having your sewing machine repaired.

Question on having your sewing machine repaired.

Old 11-05-2012, 12:27 PM
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I just had my sewing machine repaired and when I got home it sewed for 20 minutes and broke again. I took it back and they fixed it again. They told me the parts where free but I had to pay for labor again. Is this common practice?
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Old 11-05-2012, 12:29 PM
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It may be, but it is a crummy practice, I think. I wouldn't use him again.
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Old 11-05-2012, 12:36 PM
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If it was the same thing, then it should have been free. I would think anything would have more than a 20 minute warranty. I'm not impressed with that repair shop.
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Old 11-05-2012, 12:41 PM
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If it was the exact problem, I would tell them they didn't fix it right the first time....
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Old 11-05-2012, 01:09 PM
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A 'repair' shop that isn't authorized is quite different than an authorized dealer/repair store. Most dealerships have some kind of warranty on labor. I know my specific dealer has a 90 day warranty on labor. The guy with a screwdriver down the street, however.....
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Old 11-05-2012, 02:39 PM
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Not with my sewing machine repair guy. He is the greatest and stands behind his work. I agree that I would not use that shop again.
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Old 11-05-2012, 03:12 PM
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That is horrible!! I would have asked him what he did the first time since whatever he did didn't fix it.
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Old 11-05-2012, 05:23 PM
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Originally Posted by Candace View Post
A 'repair' shop that isn't authorized is quite different than an authorized dealer/repair store. Most dealerships have some kind of warranty on labor. I know my specific dealer has a 90 day warranty on labor. The guy with a screwdriver down the street, however.....
I did take it to an authorized dealer. And the machine was taken back with in 2 days.
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Old 11-05-2012, 05:44 PM
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Originally Posted by bstock View Post
I did take it to an authorized dealer. And the machine was taken back with in 2 days.
If this is the case, is it still under manufacturer warranty? I would talk with them and explain that it is unacceptable for the same problem to arise so soon after having it repaired by them. I don't think it is out of the question that you shouldn't have to pay for anything on the second repair. If they didn't resolve this to my satisfaction, I would contact the manufacturer.
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Old 11-05-2012, 07:27 PM
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I think we'd just have to have a come to Jesus talk on that one!!!! Who's to say that he won't fix it again and it will work for another 20 minutes? Nope, that just wouldn't work for me!
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