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Since you not in the continental US, THE shipping will be more, and not in their automated calculator online.....I would call them and ask to wait while they call the carrier. I have never had a problem.
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I bought my EQ7 from them and did not have a problem.
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I bought fabric and didn't have a problem, but as someone said, it was probably on hand and quickly shipped.
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I had not ordered anything yet. I had only emailed about shipping to Alaska and being told someone would contact me.
Originally Posted by Onebyone
(Post 7768505)
I never had a problem with QIAD. There are several shipping options available, you may have not checked one of the boxes. You always get a shipping quote before confirming the order.
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Of course the shipping will be more. I've live here since 1977 and am quite aware of this.
Originally Posted by Lady Diana
(Post 7769041)
Since you not in the continental US, THE shipping will be more, and not in their automated calculator online.....I would call them and ask to wait while they call the carrier. I have never had a problem.
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This happened last week--not over the holiday.
Originally Posted by katier825
(Post 7768488)
I don't think I have, but this is a holiday weekend for many. Maybe they are closed.
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This is the outcome of my dealing with QID> I sent another email saying I had decided to order from another vendor as their customer service was so poor. I received another email from the same person saying they needed my address. The same thing from their first email--it was as if this person totally had forgotten the other emails she had sent me. I will now be receiving the order for less shipping cost.
Originally Posted by MarleneC
(Post 7768439)
Has anyone ordered from Quilt in a Day? I sent an email regarding an item and finally received an email saying they needed my address for shipping quote :(and they would get back--after a couple more emails they finally answered back and said someone would contact me early the next day--still haven't heard. Is this usual with them? I'm going to order the item from someone else today.
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That's really unfortunate but I think that it is good that you wrote about it, as they will likely see it here or at least hear about it and will sharpen up a bit. For all the customers that complain about bad service there are MANY who never say anything and sometimes even the company themselves don't know they are slipping in that area.
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I have ordered lots of times from QIAD with no problems... could be because of the holiday...
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I have bought from them several times. Call them!! They are great on the phone to answer questions and resolve issues
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