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I have been lucky, I brought mine in for repairs, and only took 3 days...it broke down again, and hubby fixed it for me.
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Originally Posted by Newby0709
I have a Pfaff Classic Style 2025 purchased new in 2004. While it was still under warranty it did a lot of crazy stuff and the dealer replaced the Logic Board. He had it a year, for one reason or another. I didn't use it much after I got it back as I was still employed. Since I am no longer employed I am using it a lot. I will be sewing along with a straight stitch and my quarter inch foot and the needle suddenly jumps to the left. Well that hits the needle HARD, sometimes breaks it. Sometimes I will be stitching along in any stitch and it will lock up and the display will show WD on the display. I called the dealer where I purchased it, and the same who did the warranty repair, he said it sounds like the Logic board is out again and it will cost in excess of $400 to repair (no warranty) or he will give me $300 on a NEW trade-in. I will find a different dealer if I ever decide to fix it. It will be difficult to trust a repairman.
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When I took my repaired Bernina home and had the same problem again, the RM said it was because the machine tipped over in the trunk of my car on the way home. Can't figure how it righted itself by the time I got home. Told him not to insult me and ask for the owner who happened to be a longtime friend. He was gone in a month.
I have a dealer-RM that also takes a long time but that's because he's very good and reliable and has customers around the block. He does have trouble getting some parts especially on older machines. He has no control over that. We who go to him have the solution. We call ahead to see how long it will be and we all have backup machines. Wouldn't be without mine. |
I don't know if it is typical or not to have to wait weeks on end for normal service. My Janome has been in two times to a non-authorized dealer. This last time it went in before christmas and they still have it. They broke a major part and because they are not an authorized dealer, they are having a problem getting the part. I am going down Monday to pick up my Janome. This place also serviced our Viking Mega Quilter, and it worked good for a few days then same problems came back. I've learned my lesson with non-authorized dealers. Don't go there! I took them there to save time on travel. BIG mistake!
The Viking is now at a Husqvarna authorized dealer in Charlotte, NC. If anyone needs his info let me know. He has been in business for 40 something years. Will let you know how it goes. My Janome is going there too once I retrieve it from the "bad place". |
Originally Posted by BethD
I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
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Originally Posted by BethD
I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
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I guess I am blessed I have taken in machines that I had before I bought my BabyLoc from them. I have never waited more than two days. I have even gotten a call back the same day. This family has own this business for over 65 years. The gentlemen that does the repairs never does the repairs until he calls you to let you know what repairs need to be done. I guess I am blessed.
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Guess that I am lucky because I just had my old (1974) Kenmore machine serviced the same day. I live in Edmond, OK and there is a gentleman that come to the house and services machine and is very, very reasonable in the price. He also told me to keep it in good running order because it was an all metal machine. Thanks for listening
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Originally Posted by BellaBoo
For shops these days I guess it's typical. I took my machine to a new shop that kept telling me it would take a few more days after a week of checking on my machine. I found out that the repairman (owner's husband) took a good part off mine to repair another machine and was looking for a 'used' one to put back on my machine. He said it was done all the time. ? The shop went into bankruptcy about a year later. Dumb bunch didn't realize quilters/sewers talk to each other.
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My "local" shop (75 miles from me, but the closest one) is like Peace and Joy's. If I drop off my machine it may take up to a week, but if I make an appt, I can get in and out in the same day----and since my youngest daughter and granddaughter live nearby, I don't mind it at all. :)
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