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Thread: Sewing Machine Repairs

  1. #1
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    I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?

  2. #2
    Super Member Candace's Avatar
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    Ha! If you do a search on "going nuts" you'll read all about my saga. No, it shouldn't be typical but I just went through exactly what you're going through. There's gold in sewing machine repair, I tell you! :>

  3. #3
    Super Member cabbagepatchkid's Avatar
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    I brought 2 machines (my old 1975 Singer and a fairly new Phaff) in for a tune-up in November and was told it might take 2 weeks. When 3 weeks passed I called to see how much longer it might be. She checked and said they were still in line and she didn't know how much longer it would be :thumbdown: . I went out to get both of them the next day. BTW...this was the same dealer that I bought my Phaff from.

    Since then I have become interested in and bought several vintage machines that I'm learning to service myself so maybe I will also do my more "modern" machines myself, too, since there is nothing really wrong with the Phaff.

  4. #4
    Power Poster Jingle's Avatar
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    One of my Juki machine needed a new motor after making 12 quilts and it took 3 months for repairman to get the motor so he could fix it. It costs $390. You better believe there is gold in repairs, any and all repairs, not just on sewing machines.

  5. #5
    Power Poster BellaBoo's Avatar
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    For shops these days I guess it's typical. I took my machine to a new shop that kept telling me it would take a few more days after a week of checking on my machine. I found out that the repairman (owner's husband) took a good part off mine to repair another machine and was looking for a 'used' one to put back on my machine. He said it was done all the time. ? The shop went into bankruptcy about a year later. Dumb bunch didn't realize quilters/sewers talk to each other.

  6. #6

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    I went to my dealer when my machine needed a tune up and asked if the repair person could give me a call when he was almost ready for my machine. I explained that I really needed to use it until then. It worked--he called, worked on the machine the next day and I got it right back. I went in person which I think was the reason they were so accomodating to me.

  7. #7
    Super Member Candace's Avatar
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    Quote Originally Posted by BellaBoo
    For shops these days I guess it's typical. I took my machine to a new shop that kept telling me it would take a few more days after a week of checking on my machine. I found out that the repairman (owner's husband) took a good part off mine to repair another machine and was looking for a 'used' one to put back on my machine. He said it was done all the time. ? The shop went into bankruptcy about a year later. Dumb bunch didn't realize quilters/sewers talk to each other.

    Whoa!!! I would have went ballistic. Or taken him to Judge Judy;>

  8. #8
    Quiltsbybarb's Avatar
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    Quote Originally Posted by BethD
    I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
    You didn't say what brand you purchased but how about contacting the manufacturer deriectly. They should know how their dealers perform

  9. #9
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    I am very fortunate. When I take my Viking in to the place I bought it, it is done in 2 days. I call and ask how busy he is and take it in when he isn't. My sister, however, lives in a large city and has been waiting for a part for about 5 months! She's afraid to take it anywhere else because that is where she bought it and she doesn't know any other repair shops. I think it is utterly rediculous to have to wait that long for a part. They wouldn't wait that long to get paid for the job!

  10. #10
    Super Member Candace's Avatar
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    Quote Originally Posted by Quiltsbybarb
    Quote Originally Posted by BethD
    I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
    You didn't say what brand you purchased but how about contacting the manufacturer deriectly. They should know how their dealers perform
    I don't think this is an instance of bad performance. There's just a wait. If she wants a faster service there are other options. If I were the dealer and heard the customer complained to the manufacturer I "may" make the wait a bit longer! I've found I've gotten much farther with a happy smile and being nice.

  11. #11
    Super Member Tink's Mom's Avatar
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    Due to the current economy, many shops have cut way back on the parts that they keep on hand. They have the everyday stuff, but if it is a part that has been discontinued, or something that normally doesn't break...they are at the mercy of the supplier of the parts.
    I agree, some shops are really bad, and deserve the badmouthing. Others, really try to accomadate...
    Sorry, just my opionion.....

  12. #12
    Junior Member Newby0709's Avatar
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    I have a Pfaff Classic Style 2025 purchased new in 2004. While it was still under warranty it did a lot of crazy stuff and the dealer replaced the Logic Board. He had it a year, for one reason or another. I didn't use it much after I got it back as I was still employed. Since I am no longer employed I am using it a lot. I will be sewing along with a straight stitch and my quarter inch foot and the needle suddenly jumps to the left. Well that hits the needle HARD, sometimes breaks it. Sometimes I will be stitching along in any stitch and it will lock up and the display will show WD on the display. I called the dealer where I purchased it, and the same who did the warranty repair, he said it sounds like the Logic board is out again and it will cost in excess of $400 to repair (no warranty) or he will give me $300 on a NEW trade-in. I will find a different dealer if I ever decide to fix it. It will be difficult to trust a repairman.

  13. #13
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    Quote Originally Posted by BellaBoo
    For shops these days I guess it's typical. I took my machine to a new shop that kept telling me it would take a few more days after a week of checking on my machine. I found out that the repairman (owner's husband) took a good part off mine to repair another machine and was looking for a 'used' one to put back on my machine. He said it was done all the time. ? The shop went into bankruptcy about a year later. Dumb bunch didn't realize quilters/sewers talk to each other.
    I think I would have to give him a formal introduction to Ms. Kitty :mrgreen:

    Billy
    Attached Images Attached Images

  14. #14
    Super Member sewingladydi's Avatar
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    I took my Viking into an "authorized" dealer for repair, but he was visiting family for the holidays & would not be back for 3 weeks. So I took it to another repair place, (not Viking). They ordered a belt (which took 3 weeks to get), told me it would be ready Friday, went to pick it up and WHOOPS-not ready! Said the wrong part was sent, re-ordered and finally got back a week after that!

    You would think in this economy, there would be some emphasis on service.

  15. #15
    Super Member lalaland's Avatar
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    I take all my machines to the same guy. Sometimes he's speedy, most of the time he's not. I always have a backup so I don't worry about it and one thing I know for sure - he won't return my machine until it is in absolutely perfect working order. I think good repair guys are like good hairdressers. When you find one, you hang onto them for dear life, no matter what.

  16. #16
    Super Member maryb119's Avatar
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    I call ahead and make an appointment with my dealer. She is always very good about working with me to get someting scheduled. She has it done the same day i take it in. i live 45 miles from my dealer so I drop off my machine first thing in the morning and then have the day to shop and pick it up on my way home.

  17. #17
    Super Member peaceandjoy's Avatar
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    Local shop (sells Bernina, repairs anything) offers two choices: You can leave it and pick it up in about 5 days, or make an appointment and have it done in an hour or so. Of course, if there were major problems, I'd expect the time to be extended. Leroy and his family are the best!

  18. #18
    Senior Member pam1966's Avatar
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    I bought mine from a dealer here in town. Well, it takes FOREVER just for a regular service. So I found another dealer in Memphis, which is about an hour drive for me. I called and spoke to the guy who does it. He promised me as long as there was nothing majorly wrong that would need him to order parts that he would have it done in a couple of hours! So I made the drive, dropped it off and wandered the malls and bookstores. Within two hours he called and said it was ready.

    So...I will drive that hour from now on, and the crappy service that I got from the dealer here in town is a memory.

  19. #19
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    If you aren't sure, ask if they are a factory approved repair service for your brand of machine and if you are in doubt, ask to look at their paperwork to be sure. Some of these fly-by-night guys are not registered approved service centers and they get their parts from overseas and it can take forever and a day. Also true in the computer industry!

  20. #20
    Super Member butterflywing's Avatar
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    i bought my viking and my two janomes from the same dealer. after getting the run-around once, i never went back to him. a good, reliable service shop should be able to repair all kinds of machines. my dd got the wrong parts from the factory-approved DEALER that sold her hers. i use a man i trust and he does my two janomes, my viking, my antique blind stitcher, my dd's janome and my ddil's singer. if i ever need him to, he'll fix my lizzie. he's not a dealer and he fixes every brand. i got him through recommendations at my LQS. don't settle for lousy service.

  21. #21
    Super Member Oklahoma Suzie's Avatar
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    I have been lucky, I brought mine in for repairs, and only took 3 days...it broke down again, and hubby fixed it for me.

  22. #22
    Super Member jljack's Avatar
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    Quote Originally Posted by Newby0709
    I have a Pfaff Classic Style 2025 purchased new in 2004. While it was still under warranty it did a lot of crazy stuff and the dealer replaced the Logic Board. He had it a year, for one reason or another. I didn't use it much after I got it back as I was still employed. Since I am no longer employed I am using it a lot. I will be sewing along with a straight stitch and my quarter inch foot and the needle suddenly jumps to the left. Well that hits the needle HARD, sometimes breaks it. Sometimes I will be stitching along in any stitch and it will lock up and the display will show WD on the display. I called the dealer where I purchased it, and the same who did the warranty repair, he said it sounds like the Logic board is out again and it will cost in excess of $400 to repair (no warranty) or he will give me $300 on a NEW trade-in. I will find a different dealer if I ever decide to fix it. It will be difficult to trust a repairman.
    One of several reasons I don't want a computerized sewing machine....UUGGGHHHH!!!!

  23. #23
    Super Member mar32428's Avatar
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    When I took my repaired Bernina home and had the same problem again, the RM said it was because the machine tipped over in the trunk of my car on the way home. Can't figure how it righted itself by the time I got home. Told him not to insult me and ask for the owner who happened to be a longtime friend. He was gone in a month.

    I have a dealer-RM that also takes a long time but that's because he's very good and reliable and has customers around the block. He does have trouble getting some parts especially on older machines. He has no control over that. We who go to him have the solution. We call ahead to see how long it will be and we all have backup machines. Wouldn't be without mine.

  24. #24
    Charity Quilter's Avatar
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    I don't know if it is typical or not to have to wait weeks on end for normal service. My Janome has been in two times to a non-authorized dealer. This last time it went in before christmas and they still have it. They broke a major part and because they are not an authorized dealer, they are having a problem getting the part. I am going down Monday to pick up my Janome. This place also serviced our Viking Mega Quilter, and it worked good for a few days then same problems came back. I've learned my lesson with non-authorized dealers. Don't go there! I took them there to save time on travel. BIG mistake!

    The Viking is now at a Husqvarna authorized dealer in Charlotte, NC. If anyone needs his info let me know. He has been in business for 40 something years. Will let you know how it goes. My Janome is going there too once I retrieve it from the "bad place".

  25. #25
    Super Member weezie's Avatar
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    Quote Originally Posted by BethD
    I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
    Did you ask them how "the day or so" became 3 weeks or so? I can understand the process of servicing or fixing machines in the order in which they are received at the shop (if you cannot set up an appointment to have it done), but I can't understand the huge time difference between what you were told and what is the reality.

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