Originally Posted by Quiltsbybarb
Originally Posted by BethD
I bought a new sewing machine a little over a year ago from an authorized dealer. Recently I started to have problems with it and it was also due for a tune-up. I was told it would take a day or so to fix when I brought it in...that was two weeks ago and yesterday I was told it would be at least another week. Is this typical because I'm not very happy with this type of service?
You didn't say what brand you purchased but how about contacting the manufacturer deriectly. They should know how their dealers perform
I don't think this is an instance of bad performance. There's just a wait. If she wants a faster service there are other options. If I were the dealer and heard the customer complained to the manufacturer I "may" make the wait a bit longer! I've found I've gotten much farther with a happy smile and being nice.