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Originally Posted by MTS
Originally Posted by incoming2me
No word yet from the seller.
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Oh no! I would be so upset!!! I bought 2 machines from Ebay and was very lucky with them. Both sellers packed the machines so well they could have survived just about anything. I hope the seller will make things right for you.
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was the package marked FRAGILE by the company that delivered it? They are the ones who should be paying for the damage....
It should have been insured. And it should have been properly packed... Contact both the seller and the mode of delivery company as well as e-bay |
Originally Posted by Leota
was the package marked FRAGILE by the company that delivered it? They are the ones who should be paying for the damage....
It should have been insured. And it should have been properly packed... Contact both the seller and the mode of delivery company as well as e-bay No writing or markings on the package. No mention of insurance on the label, only a tracking number. The postage was purchased and printed online with ebay's logo on it. Something tells me that USPS isn't going to care one way or the other about the condition of the package if insurance wasn't purchased. There was no option to insure the package in the auction. Hopefully I won't be SOL. :( |
You should be able to resolve this thru the seller or eBay. I've had good luck resolving issues, though not as bad as your issue. Here are the instructions to follow:
http://pages.ebay.com/help/policies/...html#overview1 |
Originally Posted by Leota
was the package marked FRAGILE by the company that delivered it? They are the ones who should be paying for the damage....
It should have been insured. And it should have been properly packed... Contact both the seller and the mode of delivery company as well as e-bay Insurance only works if the item is properly packaged, which this wasn't. Sometimes, though they do accept claims for badly packed items, but many are denyed for just such a reason. So sorry your new baby was badly beaten on the way to your home. |
This was the response I got from the seller:
If box was crushed you should not have opened it.Take it to post office and see what they can do.Get back with me about the post office option.Sorry about problem I truly had hopes that there was no damage to the machine or case as I had thought the case itself would have been packaged a bit more securely. (bubble wrapped?) I took the package to the Spring, TX Panther Creek Post Office this morning. After explaining that the package had been left on our doorstep in this condition, I was told that the package had been marked "Delivered" and as insurance was not purchased, there is nothing the Post Office would do. There was no option in the auction to purchase insurance. Would you like me to send pictures of the damages? Although the case is destroyed, the machine appears to be okay. I have not tried to operate it. I bought this with the intention of teaching my 4 year old daughter to sew - I'm a quilter and she wants to do as Mommy does! As I've mentioned before, in my 10 years as a member of ebay, I've never had to deal with an item that was damaged in shipping. (I've even purchased a car and had it transport shipped to me!) One of these options would be acceptable to me: 1) Reimbursement of the original transaction ($27.05) PLUS return shipping of the item back to you ($10.80) Seller to reimburse: $37.85 This does not include the $10.80 already spent with USPS to mail it here. 2) Reimbursement of the item only, I keep the machine with the destroyed case. Seller to reimburse: $16.25 Please let me know which option is acceptable to you. Thank you According to ebay's site, I should try to resolve it with the seller first. I'm giving an opportunity.. Resolution Center is the next step. I think I was reasonable in the options I presented. What do you think? |
Originally Posted by incoming2me
There was no option to insure the package in the auction.
Hopefully I won't be SOL. :( That was very poor packing. :( How sad that such a cute little thing was destroyed like that. I'm glad it wasn't a really valuable sewing machine - heaven knows what kind of damage they could have done with that. :( |
I would have requested my full purchase price and shipping costs (both ways) refunded...you should not have to be out one penny.
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Originally Posted by frugalfabrics
I would have requested my full purchase price and shipping costs (both ways) refunded...you should not have to be out one penny.
What are people thinking? |
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