I think this is fairly common and they had a video on Youtube to show you how to fix it. You may need parts though. I've always heard they have excellent customer service. Let us know please.

I wouldn't email, call them. They have a toll-free number and I got excellent response on my call

oh no - that's not good. i hope you get a quick solution

Oh, I'm sorry that happened! I just hate it when our toys break! Its always when you want to use them too!

I just bought my GO! and haven't even used it yet. I sure hope that doesn't happen to everyone. Hopefully they will send a fix ASAP.

Yes, I would call them. I have had really great customer service with them so far. Hope you do too! Please let us know what happens!

Thanks everyone. I am leaving today for a week in Cancun so I will let you know what happens when I get back.

They are the best company to deal with and actually have a replacement handle that they can send. They usually have pretty fast shipping as well.

So sorry to hear this happened to you, when you need it the most.

Roberta in snowy Maine

Wishing you luck!-let us know what they say/do for you---and remind them, thousands of women are waiting to hear their response!!

am I missing something but what is a GO