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http://jellyrolls2go.com/lakeside-resort.html

Maybe it was my fault, but in my opinion they shouldn't have shown the panel with the charm pack if it wasn't included.

I double that!

Quote:

Originally Posted by ShabbyTabby (Post 5085378)

I would return them and ask for a refund.

On the web site, under fabric & panels, they show the panels in 2 colors, the blue and the creamy color. There price was better than some of the the other places that have the panels. Hope you find your panel.

Quote:

Originally Posted by ShabbyTabby (Post 5085378)

I would return them and ask for a refund.

I agree 100%. A reputable company won't give you a hassle, either.

Quote:

Originally Posted by one-and-only (Post 5087815)

I found the panels for 5.25 each on Ebay. I ordered 2

If they have a 1-800 number call them tell them how unhappy you are. They will exchange them for you.

Whenever I'm going to buy a charm pack online I go to the company's website and see what is included in the charm pack. This way I avoid unpleasant surprises like you received! It can be frustrating! :(

[QUOTE=SWEETPEACHES;5085350]I ordered 8 charm packs from an online website. One of the ones I ordered is Moda Lakeside Resort. The website I used showed squares of a cabin, a lake, a dock and a tire swing, etc.
The charm pack has NONE of that. After some research, it looks like those are on a panel. The website has no indication of that at all, I would have ordered a panel if I had known. grrrr![/QUOTE.

Have you contacted the seller to let them know that what they are advertising is not what they sent you? They might be willing to work something out.

[QUOTE=nstitches4u;5089478]

Quote:

Originally Posted by SWEETPEACHES (Post 5085350)

I ordered 8 charm packs from an online website. One of the ones I ordered is Moda Lakeside Resort. The website I used showed squares of a cabin, a lake, a dock and a tire swing, etc.
The charm pack has NONE of that. After some research, it looks like those are on a panel. The website has no indication of that at all, I would have ordered a panel if I had known. grrrr![/QUOTE.

Have you contacted the seller to let them know that what they are advertising is not what they sent you? They might be willing to work something out.

I did contact customer service. She said " As to the Lakeside Resort, this is Moda's swatch photo for the collection. If you can still locate other venders with this group you will see that they are using the same photo. If you look into the item description, you will see that we always have photos showing the entire group and there you will see that this is fabric panel, and not cabins on 5" squares. " and "Yes, Pat, we have the panels. To find them just put the words "Lakeside Resort" into the search engine in our store, or you can also find them under the catagory of "panels". I had ASKED her if she would include a panel with something else they had messed up and had to resend me. She never said yes or no, so I ordered them from ebay.

That is the frustrating thing about ordering online.