The only problem I see is maybe the thread isn't the best quality. I would ask for the customer to return the quilt at your expense and then remove every loose thread, bury the tails and take out the double back up stitches at the miter. A more experienced machine quilter will see every flaw in another's work but the shop's evaluation was uncalled for. The quilt won't fall apart. I am afraid you lost money on this one to make it right.

The customer have forwarded me the shop explanations with the pictures. They found 8 issues. 6 of them are pureley aesthetic. 2 are minor issues that would be easily fixed. But I understand they are proposing to unstitch ALL the quilt, and re-quilt it. This is highly ridiculous. It would risk ruining the quilt!!!

Now that is a really pretty quilt. I've been thinking that maybe that quilt shop person may have said what she did because she wanted your customers business. Otherwise perhaps she is just too outspoken, like quilt police?
I do hope you work it all out and your customer is happy. Good luck.

I was a bit tempted to do this, because it's truly bothering and time consuming. But then I thought it would look like the quilt is really defective, that I somehow admit to have made a quilt with no value, and the customer might ruin it for good if the quilt shop unpick all the stitches to quilt it again.

Thanks for your kind words. I also very much like this quilt, so this is a heartbroken situation.

I'm also thinking, since she is offering longarm service, that she is looking for some job to do.

This is exactly why I will not quilt for money.

I have lots of fabrics and scraps I want to use up, so I make donation quilts. I have given away a whole bunch of quilts. I pick the pattern the colors and FMQ. I figure no one can gripe about a free quilt. At least not to my face.

When the Lady finds out how much they will charge her for quilting, she will be shocked. That was very unprofessional of she/they to do that.

I would kindly say to the customer that since she spoke with the quilt shop she should be able to indicate where the quilt is falling apart, would she please put a safety pin on these areas so you can repair them, that you would reimburse her for her postage to send the quilt back to you, and you would pay for the postage to return the finished quilt to her. If she is unwilling to admit where the quilt is falling apart and unwilling to have you to repair your work, then apparently she is willing to keep it and deal with it herself. I would indicate a time frame in which you will expect the quilt to be delivered back to you, and conclude by saying if you have not received it by that time, then you will consider that she is happy with the quilt, as she had initially indicated to you at first she was happy with it. I would say these things in writing, and keep a copy of what you offered to do in order to make the situation right, and send your offer to her by registered mail, with a signed receipt requested, so you will have proof of what you offered, the time frame involved, and proof that she received your offer.

If she sends you the quilt to repair, I'd photograph every area that has a safety pin, and I'd go over the whole quilt extremely carefully as to the construction of it, and I would get a written statement from someone who is qualified to say that it is a normal quilt with normal construction, keep a copy of of that statement, and include the original statement with the repaired quilt when sending the quilt back to the customer, and include a friendly thank you note for her business.

If she doesn't send the quilt in the allotted time, try to move forward, learn from it, forget it.

I love the pattern, what a great way to display your memory clothes!

That's actually a very pretty quilt, using a difficult design.

your quilt is stunning. For someone who has only been quilting for 5 years, I think you did a great job of making that quilt. Unfortunately, once your customer saw some of those thread tails.....she turned her attention into fine detail and looking for every imperfection she could find. I'm sorry you have to deal with this, but all the experienced ladies on this board seem to have provided great guidance. It's a great learning experience for us all (even the binding thing by sewing the corners), but also an inspiration for me....what's that pattern? Looks beautiful, but hard.