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In my opinion: For the sake of your reputation your only recourse is to pay for the quilt to be sent back to you and for you to fix it to the best of your ability to satisfy your customer. The customer is always "right" when you provide them a service and charge for it. This is what happens when you run a business of making custom quilts for others. Hopefully you can learn from this experience and move forward. Good luck!
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Originally Posted by NoraB
(Post 8084882)
your quilt is stunning. For someone who has only been quilting for 5 years, I think you did a great job of making that quilt. Unfortunately, once your customer saw some of those thread tails.....she turned her attention into fine detail and looking for every imperfection she could find. I'm sorry you have to deal with this, but all the experienced ladies on this board seem to have provided great guidance. It's a great learning experience for us all (even the binding thing by sewing the corners), but also an inspiration for me....what's that pattern? Looks beautiful, but hard.
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Originally Posted by Onebyone
(Post 8084832)
The only problem I see is maybe the thread isn't the best quality.
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Originally Posted by Peckish
(Post 8084899)
I was wondering the same thing, which is why I asked what kind of thread. Maybe it was old?
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The pattern is really nice, I wish my points came out so well when piecing. For future reference the next time you do this pattern you might stitch in the ditch that really helps stabilize the top. I agree with other posts also in that it was very poor taste for the quilt shop to say what they did or maybe that is just how the customer interpreted it. Hope it is resolved to everyone’s satisfaction because it really is a pretty quilt.
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Originally Posted by profannie
(Post 8084915)
Not at all, brand new Aurifil for piecing and Essential pro for quilting. But the quilt have been washed before being sent to the customer, and I noticed that the initial wash always make a lot of threads coming out.
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Originally Posted by nativetexan
(Post 8084837)
Now that is a really pretty quilt. I've been thinking that maybe that quilt shop person may have said what she did because she wanted your customers business. Otherwise perhaps she is just too outspoken, like quilt police?
I do hope you work it all out and your customer is happy. Good luck. |
Originally Posted by givio
(Post 8084867)
I would kindly say to the customer that since she spoke with the quilt shop she should be able to indicate where the quilt is falling apart, would she please put a safety pin on these areas so you can repair them, that you would reimburse her for her postage to send the quilt back to you, and you would pay for the postage to return the finished quilt to her. If she is unwilling to admit where the quilt is falling apart and unwilling to have you to repair your work, then apparently she is willing to keep it and deal with it herself. I would indicate a time frame in which you will expect the quilt to be delivered back to you, and conclude by saying if you have not received it by that time, then you will consider that she is happy with the quilt, as she had initially indicated to you at first she was happy with it. I would say these things in writing, and keep a copy of what you offered to do in order to make the situation right, and send your offer to her by registered mail, with a signed receipt requested, so you will have proof of what you offered, the time frame involved, and proof that she received your offer.
If she sends you the quilt to repair, I'd photograph every area that has a safety pin, and I'd go over the whole quilt extremely carefully as to the construction of it, and I would get a written statement from someone who is qualified to say that it is a normal quilt with normal construction, keep a copy of of that statement, and include the original statement with the repaired quilt when sending the quilt back to the customer, and include a friendly thank you note for her business. If she doesn't send the quilt in the allotted time, try to move forward, learn from it, forget it. |
Love the design you used for this project. Perfect for a memory quilt. Of all the comments here, the one I most agree with is that I suspicion that the quilt shop does this kind of work so were especially critical of your project. The picture does indicate a variation in the stitch length but as much stitching as is on this it surely won't be falling apart. I fear you have become a "victim" in this. The Quilt Police are active wherever this shop is. Some people like to stir trouble!
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I love the pattern. I do not own a long arm machine and do all of my quilting for my quilts on my Bernina 930 domestic. I'm not an expert and I don't do a lot of fancy stitching so I don't feel I can make any comments on the quilting portion. I am currently in the process of making 2 memory quilts so to speak from western shirts for a friend of my daughter. My daughter is god mother to her 2 children. These 2 quilts are to be made from the young woman's dad's shirts (who is deceased and passed away before either of the children were born), and are from different fabrics, but no knits thank goodness. I am still in the process of taking all of the shirts apart to have enough fabric to work with, this is a chore in itself- a least 20 + shirts. The young woman doesn't sew at all and sent some garments to be used that I feel are unsuitable because of the fabric like 2 pair of jeans she sent. I have told her early on, that some of the garments were unsuitable. I will work with what I can use. I haven't told her yet, but I only plan to charge her for the batting that I use. She has MS and is wheelchair bound and having a lot of medical expenses. Basically I am doing this as a favor. I don't quilt for the public.
To begin with I don't like the idea of making quilts from clothing that someone once wore I used new fabric and pictures of my children from infancy to adulthood for their memory quilts. I do agree with you about the quilt shop and perhaps they are wanting to do her quilting in the future. I'm wondering why she took the quilt to the shop to begin with before consulting you first if she had a problem or questions about the finished quilt. Good luck with this problem. |
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