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brookemarie19 03-07-2012 05:00 AM

UUGGH! I'm sooo bummed!
 
I just went on the husqvarna site and see that if you buy a Sapphire 785Q you get a free quilter's set with it. I bought my machine in January and asked the lady if I should wait to buy it in hopes that there might be a special soon and she told me that they would only do a special for the lower model and not have any offers for the model that I wanted. If I had know that if a waited a measly 2 months I would have been able to get the quilter's table with my machine I would have waited! I'm so bummed now. Too bad I can't take it back and rebuy it lol. Has this ever happened to anyone here before. It just really stinks that she told me it would never happen and then it does so soon after I get it.

QuiltnNan 03-07-2012 05:05 AM

she may not have known about the upcoming special. don't be too hard on her. it is, indeed, a bummer to miss out on a special.

mltquilt 03-07-2012 05:14 AM

Check with her to see if she can cut you a deal since you missed the special. Can't hurt to ask.

mltquilt

Sally J 03-07-2012 06:31 AM

I would also contact Viking, see what they say. Remind them that word of mouth from quilters will sell them more machines.

quiltstringz 03-07-2012 07:27 AM

I understand that most of the major companies don't let the shops know of any specials that are coming their way. It could be that they have never done a special on that model before. I would definitely contact the shop owner and see if there is anything they can do for you. They may not be able to give you one but maybe they can make a reallllllly good deal on the table for you.

GrannieAnnie 03-07-2012 07:42 AM


Originally Posted by brookemarie19 (Post 5038353)
I just went on the husqvarna site and see that if you buy a Sapphire 785Q you get a free quilter's set with it. I bought my machine in January and asked the lady if I should wait to buy it in hopes that there might be a special soon and she told me that they would only do a special for the lower model and not have any offers for the model that I wanted. If I had know that if a waited a measly 2 months I would have been able to get the quilter's table with my machine I would have waited! I'm so bummed now. Too bad I can't take it back and rebuy it lol. Has this ever happened to anyone here before. It just really stinks that she told me it would never happen and then it does so soon after I get it.


Call the big cheese and ask if you might get a table or at least a discount

ksdot417 03-07-2012 09:47 AM

I was really lucky. When I talked to a LQS about purchasing an mid-arm the dealer told me that the new models was coming out in a couple of months at the same price. Needless to say - I waited. And when I decided to purchase it was definitely from him.

NJ Quilter 03-07-2012 03:14 PM

I'd go back and ask them as well. If you get no satisfaction from the shop, check with Viking. I do know that when I bought my Viking I got a ton of extras and when my friend bought hers about 2 years later there were no offerings. Granted, most of my stuff was little - extra bobbins; needles, etc. - but I had coupons for all that kind of stuff for each month for a year. Not sure how much of an incentive Viking was giving the shop but it was definitely a Viking promo and not a store promo. Doesn't hurt to ask.

Tink's Mom 03-07-2012 03:25 PM

I would see if they would give you a discount on it...

Dolphyngyrl 03-07-2012 04:15 PM

I hate when you buy your machine and 2 months later they come out with a newer improved model. I wish I would have known that when I bought mine

Feathers-N-Fur 03-07-2012 10:10 PM

Hate to be nosey, but I really want an 875, but don't want to go into the dealer until I am ready to buy. Would you mind sharing what you paid for yours?

audsgirl 03-07-2012 10:49 PM

Sometimes dealers will let you upgrade to the newer model and use your present one as down payment. I know my Bernina dealer does that. Of course, once you take possession of your first one, they will probably depreciate it a lot.

Tartan 03-08-2012 02:00 AM

​I hate it when that happens! Even on a small purchase it bugs me. I agree with everyone else, go back and see if they can do something for you.

citygirlsews 03-08-2012 04:04 AM

Trust me...She knew about the Special. Do not do business with these people again.

callen 03-08-2012 05:53 AM

This happened to me when I bought my Singer XL6000 embroidery machine. For Christmas one year they offered a CD with 4000 designs on it when you purchased the machine. Of course, I bought mine later & when I saw this CD I asked my retailer about it & he arranged to get one for me so I was very happy. Maybe your retailer will do the same (if she wants further sales from you) she just might.

jlwheart 03-08-2012 05:58 AM

I stopped going to my local HV dealer after being lied to yet one more time!

solstice3 03-08-2012 06:36 AM

Remember the squeaky wheel..... contact the company... if they say NO, tell them that answer doesn't work for you. It worked for me last year with an airlines that didn't want to pay to repair/replace damage they caused. I know it is a different scenerio but........

Bon-bon 03-08-2012 08:26 AM

I'd go in and explain, showing my receipt, maybe they would honor the deal to you.

Country1 03-08-2012 08:28 AM

Sounds like my luck! Sorry it happened, but at least you have your machine too enjoy!

brookemarie19 03-08-2012 09:09 AM

I think what I'm going to do is email viking and see what they can do. I understand that these things just happen sometimes, but I was just annoyed when I found out. I would have rather her told me she didn't know than to tell me she did and that they would never do any offers for this model. Oh well, maybe the email will help, maybe not. I'm just not in the mood to be confrontational about it just a little bummed. DH is the same way... says oh well it might take more time trying to prove my point than its worth sometimes.

purplefiend 03-08-2012 11:50 AM

I work for Husqvarna Viking and we don't know about future promotions like the current Sapphire 875 promo in advance.

krysti 03-08-2012 11:58 AM

I hope Viking is able to do something for you. Please keep us posted.

Wintersewer 03-08-2012 12:23 PM

I know how you feel. I missed saving $150 by ONE DAY!! I bought a Bernina yesterday and found out after that there are coupons available to save $150 on machines in the same price range :-(( Bummer! I think the store owner should have told me. As I was leaving she gave me the flier and said that if I wanted to order the BSR there would be a $50 coupon for that.

Greenheron 03-08-2012 12:36 PM

It's like seeing the coat selling for $220 in December reduced by 75% in February. A total bummer if you bought in December! (But I didn't--I was raised by a DM who shopped fornext Christmas on the day after Christmas toy sale.)

Cut the saleswoman a bit of slack--we don't know if she knew....or what she knew....and if you were happy with your new machine---be happy with it still!

Raggiemom 03-08-2012 03:54 PM

I don't think it would be confrontational to ask the dealer if she would be willing to match the offer now. If she says no, you're not any worse off. And you might gain something.

resource fabricologist 03-08-2012 05:37 PM

I agree. Ask for the manager and explain, had you known, you'd have waited 2 months. See if they respond favorably. THEY SHOULD GIVE SOME KIND OF DISCOUNT!

nstitches4u 03-08-2012 06:18 PM

Don't you hate it when that happens? It seems like any time I make a major purchase, the item goes on sale within the next few weeks. DH bought an iPad2 last Friday. He asked if they were going to have lower prices On the iPad2 when the new iPad came out. He knew there was to be an announcement about the new ones in March sometime. The sales person assured him that they didn't know when the new models would be released and that they would probably be higher in price so the price on the older model would probably remain the same. So, of course, they announced the new model Wed. and said the price on the iPad2 was being dropped $100. Five days later! We have an iPad workshop tomorrow morning at the Apple store. DH plans to ask them to adjust the price and refund $100. They probably won't, but it is worth a try.

Wine Woman 03-08-2012 07:17 PM

Usually they will do something for you. When I bought my I-phone they wanted to give my a gift certificate for me turning in my old phone. I told them that I really didn't buy that many electronics and asked if there was anything else they could do for me since I wasn't told when I purchased my phone that evening that I could trade in my old one for cash credit toward my purchase. So the sales person ended up returning my phone and repurchasing it with my credit. I was handed back the cash difference! Was I happy! Ask them, it doesn't hurt to ask if there is anything they could do for you. If not, if returning the machine is acceptable then do it. They will do something for you. Or you turn around and repurchase the same one! I've done that before. They have to adhere to the return policy (You usually have so many days to handle a return) if not tell them how dissappointed you are with them and you'll call the company. Tell the company that you did inquire when you made your purchase and they didn't know when the next special would be. Since its been such a short while you were wondering if they would be anything they could do for you. They might-but your store should really make it good somehow!! Be very nice and sweet and say you would like to continue to support their brand in the future. Oh yes and it always helps to talk to the manager if the sales person won't cooperate with you! It's worked out several times for me. It doesn't cost them anything but it will keep a happy customer! I hope you get the table! It's the principle of it all. You deserve it after purchasing your machine.!

Wine Woman 03-08-2012 07:23 PM

Most stores have a PRICE gaurantee for 14-30 days. Ask it most certainly wouldn't hurt. If not look at the return policy and return it and then repurchase it at the lower price. If not what I have done is even purchase a different one and return the higher priced item. It just depends on the store and their policy! 100.00 dollars is a lot of money not to get credit for!


Originally Posted by nstitches4u (Post 5043326)
Don't you hate it when that happens? It seems like any time I make a major purchase, the item goes on sale within the next few weeks. DH bought an iPad2 last Friday. He asked if they were going to have lower prices On the iPad2 when the new iPad came out. He knew there was to be an announcement about the new ones in March sometime. The sales person assured him that they didn't know when the new models would be released and that they would probably be higher in price so the price on the older model would probably remain the same. So, of course, they announced the new model Wed. and said the price on the iPad2 was being dropped $100. Five days later! We have an iPad workshop tomorrow morning at the Apple store. DH plans to ask them to adjust the price and refund $100. They probably won't, but it is worth a try.


sewmom 03-09-2012 04:27 AM

My Janome dealer will accept trade ins on a newer model for a year after purchase for the purchase price. That way, if a new model comes out you can upgrade. It's a very nice policy for just this reason. My philosophy is to go back and ask, because if they say no you are no worse off. Good luck!

Elaine433 03-09-2012 05:25 AM

I would go back to the store and if that didn't work I would call viking directly. Maybe I'm just a fighter when I feel as though I have been cheated. It may help and it may not but as everyone here has said, you will be no worse off than you are now.

patdesign 03-09-2012 07:16 AM

Sorry you missed out on a special, it wouldn't hurt to ask the dealer about it tho.:)

jlwheart 03-09-2012 08:20 AM

The internet is changing how companies need to behave to stay in business. I told my local HV dealer, you may be the only physical game in town but you are not a monolopy any more. I spend $50-$100 mo on my sewing/embroidery/quilting. That may not be a lot but it does add up. Now I can go anwhere on the net and physically to the twin cities to spend my $$. You should have seen the look on her face!!! But it's true. We need to remind these folks of 2 things. What you do & how you treat us matters and we talk to each other. If anything they should just check in on how other companies have had to retract their positions, publicly apologize, etc.
The corp. HQ needs to know you were lied to. That's what I did. A cop once told me "Everybody has a boss." Every dealership comes up for renewal. Every store can be put out of business. My motto is reward the good and make sure the bad is brought to light. Not my job to punish only bring it to light. The least HV needs to do is make you the same offer others got. Good luck.

retteacher 03-09-2012 09:31 AM

Had the same problem with our bernina dealer

dmsaki 03-09-2012 10:47 AM

I bought one last night for $2,499.00 but I traded in Viking 750 to get that price....not sure if I got a good deal or not but I LOVE this machine.

JUNEC 03-09-2012 10:53 AM


Originally Posted by Sally J (Post 5038669)
I would also contact Viking, see what they say. Remind them that word of mouth from quilters will sell them more machines.

I would do the same thing - do you know if where you purchased your machine they were on commission??

nstitches4u 03-09-2012 01:38 PM

Originally posted by Wine Woman:
Quote [Most stores have a PRICE gaurantee for 14-30 days. Ask it most certainly wouldn't hurt. If not look at the return policy and return it and then repurchase it at the lower price. If not what I have done is even purchase a different one and return the higher priced item. It just depends on the store and their policy! 100.00 dollars is a lot of money not to get credit for! Quote]

We went to the Apple iPad workshop this morning. DH explained to them that he had purchased the iPad2 just 5 days before they dropped the price $100. The man was very nice. He processed a return and then resold it to us and refunded the $100. We are happy campers! We had also purchased 2 iPod touches and an iPad2 for me previously. I have owned the iPad2 for about 3 months. I feel like I have gotten $100 worth of use from it, so I don't feel like I should have waited to buy it. Apple is a good company to deal with. We are very happy with all our Apple products.

roseirish48 03-09-2012 01:42 PM

when i worked for a music store, if someone bought a piano or organ and a sale come up within 30 days of their purchase, they were given the discountd price. perhaps store has some type of policy. doesnt hurt
to ask

lisajane 03-09-2012 02:54 PM

It may very well be to your advantage to write to the company. Tell them what has happened and how disappointed you are. NO company wants a dissatisfied customer, it is not your fault you was given misinformation. Let them know there were other machines you were considering with extra promotional add on's, but you really wanted a Husqvarna. I guarantee you, you will get a response. Maybe even extra coupons, etc. Get online and get there address, take the time to write, you may be pleasantly surprised. Good Luck! p.s. You might want to send a copy of your receipt to verify you really did buy the machine.

stchenfool 03-09-2012 05:26 PM


Originally Posted by brookemarie19 (Post 5038353)
I just went on the husqvarna site and see that if you buy a Sapphire 785Q you get a free quilter's set with it. I bought my machine in January and asked the lady if I should wait to buy it in hopes that there might be a special soon and she told me that they would only do a special for the lower model and not have any offers for the mod!el that I wanted. If I had know that if a waited a measly 2 months I would have been able to get the quilter's table with my machine I would have waited! I'm so bummed now. Too bad I can't take it back and rebuy it lol. Has this ever happened to anyone here before. It just really stinks that she told me it would never happen and then it does so soon after I get it.

Sales come & go - but do ya love her? That's what's important! Feel happy ya got her!


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