Hi,
Just a friendly warning. I recently bought a bag pattern from Nancy's Notions. I don't typically look at all of the pattern pages right after I buy them. This time I did because I was excited about making the handbag.
Most of the 'guts' were missing. All of the pattern templates...I emailed Nancy's Notions and they promptly sent me out a new pattern.
From now on, I'll check every one I buy - just in case.
lots2do

It is awesome that they fixed you up right away :D:D:D

Yes, I was very pleased. I've never been disappointed by anything I've ordered from them.
:)

I bought a quilt pattern at the Houston International Quilt Festival many years ago and didn't look at it for a couple of years. Discovered it had only instructions and none of the applique drawings. Luckily I was able to contact the co. and get it fixed. Since then I take a quick look at what I buy.

Nancy's is good about taking care of things that are wrong.

It's great to hear about such wonderful customer service. I'm glad they fixed it for you. And thanks for the heads up.

Thanks for the warning!

It's amazing what people will steal!!!(I'm assuming someone stole the innards rather than the company screwing up). One time, in southern Cal, I started to buy some sanitary napkins. Got up to the counter and discovered it was open and one was missing!!!!

Nancy's Notions has great customer service. Any problems & they will take care of it right away.

One time I bought a pattern book directly from the company and a bunch of pages were missing. So it can happen.

Good suggestion! Thank you! Sometimes if you delay they won't correct a problem.

Nacny's has giver me perfect service each and every time, I love ordering from them.
And I was soooooooooooo star struck when I got to meet Nancy in person!! LOL and at my age too.
*I watch her show each Sat. morning and learn so much, just love her.

even patterns bought at JoAnn's or elsewhere need to be cked.

hate when this happens. i took a bom at my lqs and we used a pattern that supposedly included instructions for quilting in small sections. did not check for these instructions until the end of the year when i found that the quilting instructions were misprinted and missing info. the company replaced the pattern immediately.

the only thing i was unhappy with was the lqs. when i told them that i, and my friends who took the class, were missing instructions they just referred me to the company. i really felt that they should have taken care of this in order to help all of their customers.

sure do check all patterns now.

Thanks for the tip!

Nancy's Notions has wonderful customer service