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Thread: Warning - Buying Patterns

  1. #1
    Super Member
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    Hi,
    Just a friendly warning. I recently bought a bag pattern from Nancy's Notions. I don't typically look at all of the pattern pages right after I buy them. This time I did because I was excited about making the handbag.
    Most of the 'guts' were missing. All of the pattern templates...I emailed Nancy's Notions and they promptly sent me out a new pattern.
    From now on, I'll check every one I buy - just in case.
    lots2do

  2. #2
    Power Poster amma's Avatar
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    It is awesome that they fixed you up right away :D:D:D

  3. #3
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    Yes, I was very pleased. I've never been disappointed by anything I've ordered from them.
    :)

  4. #4
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    I bought a quilt pattern at the Houston International Quilt Festival many years ago and didn't look at it for a couple of years. Discovered it had only instructions and none of the applique drawings. Luckily I was able to contact the co. and get it fixed. Since then I take a quick look at what I buy.

  5. #5
    Super Member gmaybee's Avatar
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    Nancy's is good about taking care of things that are wrong.

  6. #6
    Moderator littlehud's Avatar
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    It's great to hear about such wonderful customer service. I'm glad they fixed it for you. And thanks for the heads up.

  7. #7
    Power Poster CarrieAnne's Avatar
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    Thanks for the warning!

  8. #8
    Super Member amandasgramma's Avatar
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    It's amazing what people will steal!!!(I'm assuming someone stole the innards rather than the company screwing up). One time, in southern Cal, I started to buy some sanitary napkins. Got up to the counter and discovered it was open and one was missing!!!!

  9. #9
    Super Member annette1952's Avatar
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    Nancy's Notions has great customer service. Any problems & they will take care of it right away.

  10. #10
    Super Member gale's Avatar
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    Quote Originally Posted by amandasgramma
    It's amazing what people will steal!!!(I'm assuming someone stole the innards rather than the company screwing up). One time, in southern Cal, I started to buy some sanitary napkins. Got up to the counter and discovered it was open and one was missing!!!!
    One time I bought a pattern book directly from the company and a bunch of pages were missing. So it can happen.

  11. #11
    Super Member quilting cat's Avatar
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    Good suggestion! Thank you! Sometimes if you delay they won't correct a problem.

  12. #12
    Super Member leaha's Avatar
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    Nacny's has giver me perfect service each and every time, I love ordering from them.
    And I was soooooooooooo star struck when I got to meet Nancy in person!! LOL and at my age too.
    *I watch her show each Sat. morning and learn so much, just love her.

  13. #13
    Power Poster nativetexan's Avatar
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    even patterns bought at JoAnn's or elsewhere need to be cked.

  14. #14
    Senior Member pdcakm's Avatar
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    hate when this happens. i took a bom at my lqs and we used a pattern that supposedly included instructions for quilting in small sections. did not check for these instructions until the end of the year when i found that the quilting instructions were misprinted and missing info. the company replaced the pattern immediately.

    the only thing i was unhappy with was the lqs. when i told them that i, and my friends who took the class, were missing instructions they just referred me to the company. i really felt that they should have taken care of this in order to help all of their customers.

    sure do check all patterns now.

  15. #15
    Cyn
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    Super Member Cyn's Avatar
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    Thanks for the tip!

  16. #16
    Super Member CoriAmD's Avatar
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    Nancy's Notions has wonderful customer service

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