What do u do?
 

What would u do? My bernina 830 had been in for repair for the last 5 weeks and I am picking it up tue. If it is in its box should I ask if I can try it out to make sure it is all in order as it's such a complicated machine and I'm worried that by taking it apart to put in a new board for the nobs something else might play up or do I trust the fact that he said he tested everything and it's fine now? I don't want to insult him as he's been good but it's the first time I've had dealings with him since I bought it used from his so 7 months ago It's not my local shopwhom I know x

I would definitely take some scrap fabrics to the shop with me and ask for a little corner to set up and "practice" a few things before heading home with it.

I think that is a good idea. It would be a shame to get home and then find a problem

I would try it out and ask him to show you a few of the ins and outs of the machine. It is a complicated machine it wouldn't hurt to get a few pointers from him. Good luck!

You bought it used from him 7 months ago and it's been in the shop for 5 weeks? So it worked for 6 months then required more than a month of repair (although some of that time was probably waiting for parts)? I for sure would check it out before you took it home and ask if there is a warranty period. Also have him watch as you thread it and ask how to clean it & oil, if oiling is required. Bring your own fabric and thread and some cookies (biscuits?).

Just say you want to practice a bit to make sure you understand all the settings. Then have a few questions even if you already know the answers. That way it won't seem so much like you're checking his work.

Definitely try out several of the functions... Do not feel bad about taking it out of a box or any other packaging. Typically they return the machine the same way you took it in. Remember you paid for the machine , warranty , or any uncovered repairs. I think you would feel worse if you got it back home and it was not working correctly.

i'd try it out. brought one of mine yrs ago into a shop. they had it for 8 weeks. I guess they needed a machine to sew on and used mine. anyway, got it back and it didn't work. had to go back again. and, get this, they wanted to chg me for it again. so the fixed it, I tried it out, and left. the repair was over $200. It actually went in for a cleaning. I'd try it out for sure.

The shop shouldn't be offended by you wanting to test it out. The Bernina dealer that I worked for a long time ago, the repairman came in 2 mornings a week so he probably wouldn't even be there when someone came.
I would think that they would want a "happy" customer so they can get repeat business.

I would take some fabric to sew and try it out. You are paying for it to be fixed....you can check and make sure it is.

Considering the Bernina 830 is a very sensitive machine (I have a 830LE) I would ask the service tech to set it up & put it thru all stages while you watch. Say you want to make sure you are using the machine right. Ask questions as you go ...like threading, bobbin, embroidery, BSR, different stitches, etc. Try different threads & needles. Ask him to show you how to clean it & oil it. Take fabric along to sew on & make sure you have some big enough to fit the large hoop for embroidery a few times. Also take ALL your bobbins along & have them checked for worn paint. If they are worn this can cause the machine to not function right. Bernina is supposed to replace them for free, if the paint wore off, as it was an issue a while back. One more thing the 830 requires it be level on your sewing table or this could throw the timing off.

That machine is so complicated. I would go as far as to make an appointment with the tech, so he can sit down with you while you try it out.

YES. Absolutely. I'm sure you have the right to make sure it is running correctly.

I agree with all of the above comments. I take my 830 to the same tech....same dealer all the time. Every time I take fabric to do a test and always ask if my updates are up to date. Each time I learn something useful.

I would definitely try it out there. Read my story about my 830 on "Bernina 830 fixed!!!". Please copy that into advanced search. I am unable to copy thread title and paste into the reply box. Can anyone tell me how to do that? Thanks.

http://www.quiltingboard.com/main-f1...d-t248104.html

Open the thread, then go to the top of your browser screen and copy the entire address: "http://www.... " etc.
Then paste it into your reply. If the address is within the QuiltingBoard, it will automatically get reformatted to the title of the post.

as of today, my Bernina 630 has been at the shop for 2 MONTHS..........I have picked it up and taken it back FOUR times trying to get it repaired.......each time, they say its ok, I bring it home and it is still skipping stitches....so now its back there again and they assure me that they will have it fixed correctly.......you better belive that I will be sewing on it AT THE ShOP before I bring it home for the 5th time..........

Oh yes, I agree with thimblebug as you want to make sure it is truly fixed!!
:D :D :D :D

If he is reputable and knows that he did a good job, he will not object to you checking out the machine before you leave the shop.

When every you use someone who you don't know or who doesn't truly know your machine, then YES, YES, YES take something to try sewing on. We become one with our machines, so we do know how it should feel and sound as well as what our stitches should look like. I used a different repair man that came highly recommended to me. For the next 3 months I had to take the drive to this man to have him fix it. It never sounded the same, when I had to take it in for the 3 time in a week. I was hot, so I took it in with the mess it had made. So he started to fix it with me standing in front of him, this time as he was adjusting it I kept telling him it was making too much noise. This time he did get it adjusted correctly. My machine started sewing and sounding like a new machine again, even my repair man was awestruck at the difference a screw turn made. Now that I have him broken in, I have two machine repairmen for my machines. So yes sew something it will make you feel better before you leave, he will understand.

Definately try it out.He probably expects you to.That protects you and him.

I heartily endorse all the good suggestions in this thread. And, Paper Princess, experience has shown me that your "bring some cookies" helps. In my last case it was an rv and "cardiac arrest chocolate brownies."

Pat

devils advocate...if a shop had all the parts for every machine that was brought in they would need a warehouse the size of Walmart.
So they order from the manufacturer. Most of which are continents away.
Hence part of the reason for the time delay. My guy is usually 3 weeks out for getting to a machine brought in today, there are that many machines ahead in line.

ASK what their current lead time is.
ASK how long it will take to get a part that isn't in stock.

ASK for an appointment if you want the tech to spend time with you and your machine. I've never seen mine with time to do that and I've hung around the shop quite a bit, window shopping, machine class, etc.

I do test all of my machines before taking them home an personally tell all of my friends to do the same. If anything is said just say how hard it is for you to get it out of the house and back in again. Also that you want to try the things to make sure it isn't something you are doing incorrectly

My girl friend is a Bernina trained tech when her customers pick up a machine she always has them sit down and test it out. He should be more than willing to accommodate you testing your machine since this is a top of the line machine and a big investment for you. I wish I had one they are so wonderful to sew with and so many things you can do with them. Enjoy your 830 I am still dreaming of owning one.

I would definitely ask for a test run before you leave the shop, particularly since the repairman has had it for 5 weeks, that seems an exceptionally long time. I would have gone into severe withdrawal if my baby was gone that long.

I was at a quilt shop that had in house repair. They were offended that one of the gals who came to pick up her machine wanted to try it out. She wasn't in the back 5minutes and took it apart to look at it herself. They hadn't even cleaned it after the repair. They had it for 3 weeks and did nothing to it. Never fixed the problem either. She let with her machine. Never wet back.

Thank u for all your super advice. I will try and pluck up the courage to insist on sewing with it before I leave. I might even phone them before I go in the morning and ask If they have done the firmware updates I asked them to do and then I could slip in if they could leave it out on the side and show me just how fabulous she is now they have fixed her. I will take some fabric ! It is such a horrendous journey I don't really want to have to go back x x Thank u all again

I agree with Paper Princess. Did they offer you any classes when you bought it?

They said when i bought it I could have some tuition but I phoned twice and both times they said they will phone me with a time and they didn't! It was to be in their other shop they have which is further away but easier to get to. I can pay for tuition at the main Bernia dealer but is in the middle of London and such a pain to get to! I am managing to work out any issues and use the 830 just need to spend more time on her x anyway I am picking the diva up in about 6 hours so fingers crossed.

Any reliable repair shop will allow you to try it out or show you themselves.

update on what would u do?
 

My 830 (the diva) is home and working yippee. It was all boxed up in the shop ready to take home but I was brave and asked for it to be taken out the box so I could see it working. He wasn't too happy but agreed! !! My heart was pounding lol but glad I did. Thank u all for your advice and support.

It's yours and you are paying for the repairs. Of course, insist on trying it out. I'm going to guess they'll ask you to try it out to begin wiht

You bet your bitty I would try it out. If he's honest, he'll be glad to show you what he did and how to maximize use of the machine. If he's not, you need to know it now. froggyintexas

Definitely test sew before you take it home.

I'm glad the diva is working again--enjoy!

Your paying, so you should make sure it works, before you take it home.

I would ask to test it out and bring along some fabric, and I would phone to let them know beforehand that you'll want to do that. They can have everything set up for you when you arrive so it won't be a last minute hassle for either of you. Hope it's absolutely perfect!