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I would file a complaint, the son may have no idea if your machine was fixed or not, and Ebay would look into it for you. $135.00 on anything that you don't get what you wanted is not fair. It could just be a mistake. Lets hope so anyway.
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Originally Posted by oatw13
Please, file the complaint before too much time goes by.
You only have the word of an email from his "son" that he has been ill. Maybe he has, maybe he hasn't. Maybe he fell on hard times himself or damaged your machine or didn't have one to send you. You don't really know. I hope he is okay, but with online transactions, you need to protect yourself first. Especially if no one will return a phone call or email. |
He's not dead so he can answer a simple question of Dad, which machine do I send to this lady? Using a medical is not acceptable when it comes to business, it's unfortunate but not an excuse to fleece customers so don't feel bad about wanting what you paid for.
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Personally, I'd call eBay and try to get my original machine back. It sounds like he traded you down. Money is money, and business is business; insist on what you want. Also contact PayPal and tell them that this happened and can you get your money back. At least the seller should offer you PayPal credit and your machine back. Did he have good feedback on eBay?
This may sound cold hearted, but I don't necessarily believe all the stories I've received about heart attacks, grandmother in hospital, etc. etc. |
ebay has a guarantee policy, file your complaint with them.
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Originally Posted by justwannaquilt
Is this the same guy you bought the featherweight from and had a nightmare with?
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Originally Posted by Roberta
I thank you all for your advice. I have just filed a complaint with PayPal but not sure they will be able to do anything because it's been past the 45 days. That's what I get for trying to be nice about this and waiting until the seller got back on his feet. Now I may be out the $138, thought it was only $135 but upon checking the transaction I realized it was more.
I felt bad about filing a complaint until I received all your comments. He still has listings on EBay and I feel badly for people who order through that site right now. We went to him directly since I had his website so EBay wouldn't be able to help although he does list "refurbished machines" for $125 on there. Thanks again folks. Live and learn I guess but at my age you would think I'd know better. |
I would immediately file an official complaint with eBay. They can generally get a quick response and settlement. Who could afford that kind of a loss. Hope it works out well for you.
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I agree also - file a complaint.
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I'm sure no one will see this but Ebay won't do anything-it wasn't through ebay at all. It was someone she bought from in the past but this time the transaction was completely OFF ebay. Paypal and her cc company (if she used a cc) are the only ones who can help at this point.
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Definitely file a complaint.
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Why ever did you send a sewing machine to someone on E-Bay for repairs? Surely there is a reputable dealer in the state of Maine with a good repair dept. Too many good dealers, etc. have had to cease business because they couldn't compete with online services/prices. I prefer to deal with real people I can talk to face to face, and keep the business right in my home town. A $75 - $100 repair charge is nothing when you look at the price of a new machine of comparable quality. I prefer to keep my $$ in my home community economy.
I can't justify a new Viking machine right now, but I visit the local dealer/quiltshop frequently, and buy supplies/notions. I also attend seminars to learn about the latest trends, tips & tricks and how to get more out of my sewing without trashing the machines I own. They know me by name and always act like they are happy to see me, even if I'm not buying a new $9000.00 machine today. Meanwhile, immediately persue a solution through pay-pal and E-Bay. You might get your money and your machine back. Hopefully you have learned a lesson. Good luck. |
Why ever did you send a sewing machine to someone on E-Bay for repairs? Surely there is a reputable dealer in the state of Maine with a good repair dept. Too many good dealers, etc. have had to cease business because they couldn't compete with online services/prices. I prefer to deal with real people I can talk to face to face, and keep the business right in my home town. A $75 - $100 repair charge is nothing when you look at the price of a new machine of comparable quality. I prefer to keep my $$ in my home community economy.
I can't justify a new Viking machine right now, but I visit the local dealer/quiltshop frequently, and buy supplies/notions. I also attend seminars to learn about the latest trends, tips & tricks and how to get more out of my sewing without trashing the machines I own. They know me by name and always act like they are happy to see me, even if I'm not buying a new $9000.00 machine today. Meanwhile, immediately persue a solution through pay-pal and E-Bay. You might get your money and your machine back. Hopefully you have learned a lesson. Good luck. |
i agree file a complaint you dont know for sure if he was ill or if they were lying to you to take your money either way that is a lot of material money you would be throwing away !!!
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Originally Posted by peacebypiece
Why ever did you send a sewing machine to someone on E-Bay for repairs? Surely there is a reputable dealer in the state of Maine with a good repair dept. Too many good dealers, etc. have had to cease business because they couldn't compete with online services/prices. I prefer to deal with real people I can talk to face to face, and keep the business right in my home town. A $75 - $100 repair charge is nothing when you look at the price of a new machine of comparable quality. I prefer to keep my $$ in my home community economy.
I can't justify a new Viking machine right now, but I visit the local dealer/quiltshop frequently, and buy supplies/notions. I also attend seminars to learn about the latest trends, tips & tricks and how to get more out of my sewing without trashing the machines I own. They know me by name and always act like they are happy to see me, even if I'm not buying a new $9000.00 machine today. Meanwhile, immediately persue a solution through pay-pal and E-Bay. You might get your money and your machine back. Hopefully you have learned a lesson. Good luck. |
a word to the wise about sewing machine repair---always write down the serial #, take a picture before you turn your machine over to ANYONE. Friend, nice guy, etc. or not, when there is a problem you can identify your machine. we also write the serial # as soon as a machine comes into our care.
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Originally Posted by peacebypiece
Why ever did you send a sewing machine to someone on E-Bay for repairs? Surely there is a reputable dealer in the state of Maine with a good repair dept. Too many good dealers, etc. have had to cease business because they couldn't compete with online services/prices. I prefer to deal with real people I can talk to face to face, and keep the business right in my home town. A $75 - $100 repair charge is nothing when you look at the price of a new machine of comparable quality. I prefer to keep my $$ in my home community economy.
I can't justify a new Viking machine right now, but I visit the local dealer/quiltshop frequently, and buy supplies/notions. I also attend seminars to learn about the latest trends, tips & tricks and how to get more out of my sewing without trashing the machines I own. They know me by name and always act like they are happy to see me, even if I'm not buying a new $9000.00 machine today. Meanwhile, immediately persue a solution through pay-pal and E-Bay. You might get your money and your machine back. Hopefully you have learned a lesson. Good luck. |
I'm glad you filed a complaint. You don't even know for sure if they are telling you the truth about the Dad. It would be terrible to use that as an excuse but people do all the time. I hope they get it all worked out so you get the right machine back along with your money if they aren't going to fix it.
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Originally Posted by featherweight
Originally Posted by peacebypiece
Why ever did you send a sewing machine to someone on E-Bay for repairs? Surely there is a reputable dealer in the state of Maine with a good repair dept. Too many good dealers, etc. have had to cease business because they couldn't compete with online services/prices. I prefer to deal with real people I can talk to face to face, and keep the business right in my home town. A $75 - $100 repair charge is nothing when you look at the price of a new machine of comparable quality. I prefer to keep my $$ in my home community economy.
I can't justify a new Viking machine right now, but I visit the local dealer/quiltshop frequently, and buy supplies/notions. I also attend seminars to learn about the latest trends, tips & tricks and how to get more out of my sewing without trashing the machines I own. They know me by name and always act like they are happy to see me, even if I'm not buying a new $9000.00 machine today. Meanwhile, immediately persue a solution through pay-pal and E-Bay. You might get your money and your machine back. Hopefully you have learned a lesson. Good luck. |
who's to say the father is really sick, it may be a scam....
file a complaint. |
I would complain to ebay and paypal. They should return your original machine and all of your money, plus shipping to ship back the machine they sent you. They should never have sent you a machine in that condition if it had been refurbished. It's hard to know who to trust, that's really tough with getting something fixed, same thing with cars.
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Roberta, there is a guy in the Ossipee/Wakefield NH area that refurbishes vintage machines. He has oodles of them. Let me know if you want his name. He used to work at a local auction house and I might get it from them. Good luck.
piney |
Originally Posted by Roberta
I bought a Singer model 99 sewing machine in a cabinet that I loved at a local antique store. Since it needed work, I sent it to a person on EBay that sold me my Featherweight. He told me he was going to exchange my machine for one that was already refurbished if I didn't mind. As long as it was the same machine I had no problem with that. Now to get to the problem and my need for advice. The machine didn't arrive when he said it would. After waiting a few days we contacted him via EBay since he has a "store" on there. A few days later I received an email from his son saying he had major heart surgery but his son would send out my machine. Ok thus far :wink:
Definetly file a complaint.The son may not even be telling the truth. PLEASE you have to look out after yourself.There are to many scammers out there.There is NOTHING wrong with you fileing a complaint!Please keep us up to date!! When the machine arrived it doesn't work. The wires going into the machine are bare, one isn't even attached to the machine, etc. I paid him $135 to refurbish this machine plus shipping and I got back a machine that can't be used. I paid through my PayPal account but this was a month or so ago since I was waiting for him to respond to my numerous phone calls and emails. I feel guilty compaining to PayPal about this transaction since I know he has been ill and may not even be with us but I also can't afford to throw away $135 on a machine that doesn't work. My question, sorry this was so long, what would you do. |
File a complaint to E Bay and Pay Pal.
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FILE A COMPLAINT!
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Keep sending the father messages through e-bay, not your personal e-mail. Keep it up until you hear from him. Also, file with Paypal and E-bay. Call Paypal. They handled my problem a few months back very well. Come to find out, I was the last person my seller dealt with before leaving for Alasks for a month. He thought all was good. Of course, after about 28 days I filed a Negative on his site. When he came back, he handled eveything with utmost professionalism. I received all monies back including my postage to him for broken machine. Keep pushing forward with this.
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Originally Posted by featherweight
Originally Posted by peacebypiece
Why ever did you send a sewing machine to someone on E-Bay for repairs? Surely there is a reputable dealer in the state of Maine with a good repair dept. Too many good dealers, etc. have had to cease business because they couldn't compete with online services/prices. I prefer to deal with real people I can talk to face to face, and keep the business right in my home town. A $75 - $100 repair charge is nothing when you look at the price of a new machine of comparable quality. I prefer to keep my $$ in my home community economy.
I can't justify a new Viking machine right now, but I visit the local dealer/quiltshop frequently, and buy supplies/notions. I also attend seminars to learn about the latest trends, tips & tricks and how to get more out of my sewing without trashing the machines I own. They know me by name and always act like they are happy to see me, even if I'm not buying a new $9000.00 machine today. Meanwhile, immediately persue a solution through pay-pal and E-Bay. You might get your money and your machine back. Hopefully you have learned a lesson. Good luck. If you have a friend in Maine in the central location that has a good repair person, could you pm me with the name of the person because I could use it. I have sent my Janome to the shop where I bought it for yearly service but again, he didn't work on old Singers. |
If Roberta didn't purchase the service of her old singer through Ebay then Ebay can't do anything as it's not their problem. If I've read this correctly Roberta contacted this man on his personal website or privately asking for his help with servicing the machine. Any agreements made between them is just that... between them. Ebay has nothing to do with that and one cannot file a complaint on a non-related Ebay purchase. Paypal may be a different situation although I am unsure if the same rules apply to Ebay/Paypal versus just Paypal itself?
I realize this is an unfortunate situation but am also absolutely amazed at "this man is horrible" band wagon most people have jumped on before truly knowing what all the facts of the situation are. Astonishing that reading here quilters talk of being a special caring breed yet as displayed here the killer instinct is alive and well. |
Originally Posted by pinecone
Roberta, there is a guy in the Ossipee/Wakefield NH area that refurbishes vintage machines. He has oodles of them. Let me know if you want his name. He used to work at a local auction house and I might get it from them. Good luck
piney |
Originally Posted by quiltmaker
If Roberta didn't purchase the service of her old singer through Ebay then Ebay can't do anything as it's not their problem. If I've read this correctly Roberta contacted this man on his personal website or privately asking for his help with servicing the machine. Any agreements made between them is just that... between them. Ebay has nothing to do with that and one cannot file a complaint on a non-related Ebay purchase. Paypal may be a different situation although I am unsure if the same rules apply to Ebay/Paypal versus just Paypal itself?
I realize this is an unfortunate situation but am also absolutely amazed at "this man is horrible" band wagon most people have jumped on before truly knowing what all the facts of the situation are. Astonishing that reading here quilters talk of being a special caring breed yet as displayed here the killer instinct is alive and well. I do agree that I can't contact EBay on this matter even though he does still advertise his service on their site. I contacted him directly so EBay is off the hook. I hate to think I stirred up any anger on this board over this because it wasn't my intention. I think everyone, well almost everyone, on the board is just wonderful and very helpful and I've learned so much from them and thank you all. |
I sell on eBay and not all people are honest. If it isn't what was agreed to you have 90 days to contact paypal but don't wait. PayPal will investigate your claim and you will get your money back or your machine back. If his family can prove he really had surgery paypal will take that into consideration. Next time find a Singer authorized repair they love working on the old machines and they always replace damaged wires!
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I reread your first message and the machine was not bought on ebay BUT if it was paid for by PayPal they should be able to do something. I would definately contact the repair guy and tell him what went on and you received a non-working machine and are filing a complaint. wouldn't hurt, I don't think ebay would be able to help as it was not purchased thru them
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We have tried to reach the repair man many times and receive no answer, either by phone or email. Very frustrating but a lesson well learned.
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file a complaint---whether he was really sick or not, the son should have made sure you were taken care of the right way. That is an awful lot of money to just throw away. Also, make sure he sends yours back as well as the money.
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{{{{{{{{Roberta}}}}}}}}}}}}
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Originally Posted by Roberta
We have tried to reach the repair man many times and receive no answer, either by phone or email. Very frustrating but a lesson well learned.
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Originally Posted by Roberta
I bought a Singer model 99 sewing machine in a cabinet that I loved at a local antique store. Since it needed work, I sent it to a person on EBay that sold me my Featherweight. He told me he was going to exchange my machine for one that was already refurbished if I didn't mind. As long as it was the same machine I had no problem with that. Now to get to the problem and my need for advice. The machine didn't arrive when he said it would. After waiting a few days we contacted him via EBay since he has a "store" on there. A few days later I received an email from his son saying he had major heart surgery but his son would send out my machine. Ok thus far :wink:
When the machine arrived it doesn't work. The wires going into the machine are bare, one isn't even attached to the machine, etc. I paid him $135 to refurbish this machine plus shipping and I got back a machine that can't be used. I paid through my PayPal account but this was a month or so ago since I was waiting for him to respond to my numerous phone calls and emails. I feel guilty compaining to PayPal about this transaction since I know he has been ill and may not even be with us but I also can't afford to throw away $135 on a machine that doesn't work. My question, sorry this was so long, what would you do. |
you need to fight and get your money back,are you sure you got your own machine back?
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heck yeah, file a complain. I just did and it was no $135. it was for 20.00. Everyone I spoke to were nice, the seller, ebay and paypal. I emailed the selller, said he would credit my account. Couple of weeks went by and I saw no credit on my account, I emailed him again,he tells me to talk to ebay, ebay sends me to paypal. What had happen and I did not know this, is when you pay with a cc it goes back to your account and when you pay cash or debit it goes to a paypal account. That was where my problem was I was waiting to see the credit go back to my checking account. After we were done with that problem he helped me with another for 3.00, I had bought some fabric, never recieved it, the seller was out of it and twice she told me she would send it different days. Cancelled and got my 3.00 back. Go for it.
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Originally Posted by Antdebby1
{{{{{{{{Roberta}}}}}}}}}}}}
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