It is great to know that there are still kind and understanding people in the world. I just won a few ebay auctions from one seller and didn't find out that they won't combine shipping. $47 in shipping for 3 rubber stamps. The seller claims that the shipping charges cover their cost plus shipping. Why not just put the real amount you want paid instead of sneaking it into the shipping.

Nice ending to your story! That lady will do a bunch of business after her shipping probs are taken care of.So nice of her to e mail you & work to solve it.

That was a wonderful experience for you. However I just wonder how many buyers never contact the business when they are concerned about the shipping charges. In my experiences when I've called a business regarding shipping they are more than happy to listen and see if they can lower the cost or even change the method of shipping for me.
No one wants to lose business in these times and a friendly call politely questioning what the shipping charges are has always resulted in a big plus for me and a plus for them with a return customer. This applies to anything I buy over the internet. I am so happy you took the time to call and speak with them before you wrote them off. It's all to easy to get discouraged and frustrated when most times all it takes is that phone call to help yourself and them.

Thanks for sharing your story! I agree that there are a lot of good people out there. I also think if you contact people calmly and pleasantly you often get surprises!!
Have fun sewing!!!!!!! :D

Its great to hear that there are some caring people out there.

Restores your faith in people and companies .
Great good for you.
Joan

Thats wonderful!

that is a great story! customer service is quickly disappearing, in my opinion, (except for certain high end stores). all it takes is a little bit for customer satisfaction. i buy by price AND customer service. what she did to help you can really boost her business.

I can't find the website - do you have a better address? Thank you.

I went to her website and ordered several bag patterns. Thank you for posting this. She has free shipping on everything it looks like now, Thanks to you.