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I ordered on 8/31 and same response.
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They are rolling out another huge sale tomorrow 9/15 starting at 11 am!!!
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Originally Posted by susiequilt
9/14/11 I talked to Susan at Z&S today. She said they were still behind but hope to get to my order by the end of the week or Monday. I ordered 8/31.
She was very pleasant and helpful. Just wanted to let you all know everything is OK with them. The invoice does NOT say if it was shipped or will be shipped soon but at least I have heard from them! I did not place an order from the phase 4 sale. Anyone get their order from 8/31? |
Originally Posted by dmsaki
Has anyone ordered from the ZandS fabric website? I placed an order on 8/28 and all I received was an email saying that they received my order and when my they ship the package, they will notifiy me by email. I haven't heard from them since. I sent them an email, and I received no response and I tried to call them today and their phone rang numerous times but nobody answered.
Just wondering if anyone else is having this issue with them. Thanks Today I received an email with a $25 gift certificate for my inconvenience! I have ordered from this site in the past and have also visited their store. I've never had any issues in the past and the fabric has always been excellent. I believe they are just going through growing pains and don't we all deserve a 2nd chance? |
Have to say, I have ordered from Z&S and there service was great as was fabric. Can't real comment on time it took as I live in UK and packages can take anywhere from 1 week to 1 month to be delivered after sending. Won't even look at website at the moment cos I really don't need anymore fabric and if I browse I will end up putting in a huge order, it has to be big to make it worth my while!!
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Originally Posted by abc123
Originally Posted by dmsaki
Has anyone ordered from the ZandS fabric website? I placed an order on 8/28 and all I received was an email saying that they received my order and when my they ship the package, they will notifiy me by email. I haven't heard from them since. I sent them an email, and I received no response and I tried to call them today and their phone rang numerous times but nobody answered.
Just wondering if anyone else is having this issue with them. Thanks Today I received an email with a $25 gift certificate for my inconvenience! I have ordered from this site in the past and have also visited their store. I've never had any issues in the past and the fabric has always been excellent. I believe they are just going through growing pains and don't we all deserve a 2nd chance? |
I order from them quite often - have never had a problem. I also go to their stores whenever I'm in PA visiting family - their prices are very good.
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Originally Posted by susiequilt
Originally Posted by susiequilt
9/14/11 I talked to Susan at Z&S today. She said they were still behind but hope to get to my order by the end of the week or Monday. I ordered 8/31.
She was very pleasant and helpful. Just wanted to let you all know everything is OK with them. The invoice does NOT say if it was shipped or will be shipped soon but at least I have heard from them! I did not place an order from the phase 4 sale. Anyone get their order from 8/31? I did not get the $25 gift certificate. Of course since I spent less than $20 including shipping, I didn't expect to get one! :-D :-D :-D |
Hi everyone
I have just joined and want to add to the Zand debate. I just received an order 3 days ago from them. It was rather weird! I ordered about 32 pieces half yards and yards. I got 15 yards of fabric I didnt order and the stuff I did order was all shortcut. The halfyards where 15" and the yards 34". They are working on a new website and will let everyone know when it is up. I never had a problem with them before so I assume they are somewhat out of it right now. Inge |
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