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Quilters Ruler Defect

Quilters Ruler Defect

Old 09-19-2010, 05:45 AM
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I bought 2 rulers from this company one for church and one for me . One was broken when I received it and the other broke on the first use. When I told them they refused to replace either. I would never buy anything from this company. They don't stand by their rulers. :thumbdown: :hunf:
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Old 09-19-2010, 05:50 AM
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Good to know!
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Old 09-19-2010, 06:16 AM
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Thank You.
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Old 09-19-2010, 06:27 AM
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Wow that company just shot theirself in the foot, didn't they? :-(
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Old 09-19-2010, 06:32 AM
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They are on Faceboook. I bet you could get some attention to the issue there.
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Old 09-19-2010, 06:45 AM
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Bummer! Maybe you can complain to the Better Business Bureau, and they can help you~~
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Old 09-19-2010, 06:51 AM
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What brand are you speaking of having trouble with?
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Old 09-19-2010, 07:02 AM
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Originally Posted by martha jo
What brand are you speaking of having trouble with?
Its made by Quilters Rule. It was used to make I spy quilts. The one that wasn't broken but broke with the first use.Octagon in shape with different sizes and matching triangles. Idea good execution was bad.
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Old 09-19-2010, 07:03 AM
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please tell us, precisely, the conditions under which the ruler broke at church.

please tell us, also, (1) who you wrote to at the company; (2) who wrote back to you; and (3) please quote to us exactly their reason for not replacing it.
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Old 09-19-2010, 07:07 AM
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I'd be interested to know this, as I bought one of their 6-1/2" x 24" rulers last Spring at a local long-arm quilting show and I absolutely love this ruler and am planning on purchasing another size from them next time I see them.
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