What would you do? Bugs in ordered fabric
07-18-2011, 10:22 AM
#101
Junior Member
Thread Starter
Join Date: Jun 2011
Location: Oklahoma
Posts: 242
I received a very nice email this morning from the shop owner. Seems the person who monitors those emails was on vacation last week, and the email did not get checked.
She apologized profusely, and offered to replace the fabric. She said she personally cut my fabric from the store stock, and that it had not been stored anywhere outside of the store shelf. She also said she did not notice anything on the plastic bag she put the fabric in.
She also said she hoped this did not reflect badly on the shop or her staff and that they would never, ever knowingly send something out like that.
I wrote her back and told her that her email was validation enough, and that I was keeping the fabric because it appears it is fine. Once again, I told her I just wanted her to know what happened so they could check their supplies.
All is well, and I will probably shop there again because I'm betting this won't happen again! LOL Besides, they have a lovely site and blog, and I was happy to find the fabric I was looking for.
She apologized profusely, and offered to replace the fabric. She said she personally cut my fabric from the store stock, and that it had not been stored anywhere outside of the store shelf. She also said she did not notice anything on the plastic bag she put the fabric in.
She also said she hoped this did not reflect badly on the shop or her staff and that they would never, ever knowingly send something out like that.
I wrote her back and told her that her email was validation enough, and that I was keeping the fabric because it appears it is fine. Once again, I told her I just wanted her to know what happened so they could check their supplies.
All is well, and I will probably shop there again because I'm betting this won't happen again! LOL Besides, they have a lovely site and blog, and I was happy to find the fabric I was looking for.
07-18-2011, 02:57 PM
#103
Super Member
Join Date: Jul 2010
Location: Massachusetts
Posts: 1,096
Originally Posted by MonnaL
Still no word back on my SECOND email. I just have to assume that they are not going to respond at all. Maybe they just don't care. .
OOPs, I see you got an answer from them.
07-25-2011, 04:51 PM
#106
Super Member
Join Date: Jan 2011
Location: Port Lavaca, TX
Posts: 1,276
Originally Posted by MonnaL
I have a dilemma. I ordered some fabric online, and the service was very speedy, and the fabric is just what I wanted.
When I opened the package, the fabric was wrapped in a plastic bag (like from a grocery store) and was covered with bug egg cases and bug feces. Nothing alive, thank goodness.
Unfortunately, I opened this package over my kitchen table and this stuff scattered everywhere. I ran outside with everything and dumped it in the trash and then came in and decontaminated my table and floor around it.
I honestly believe the contamination was in the envelope it was sent in (a flat rate priority one). I shook the fabric out really well and didn't see any on the fabric.
Should I write her and tell her she might want to check her envelopes, or just not ever order there again? What would you do? I do not want to give the fabric up - it's OOP and hard to find.
When I opened the package, the fabric was wrapped in a plastic bag (like from a grocery store) and was covered with bug egg cases and bug feces. Nothing alive, thank goodness.
Unfortunately, I opened this package over my kitchen table and this stuff scattered everywhere. I ran outside with everything and dumped it in the trash and then came in and decontaminated my table and floor around it.
I honestly believe the contamination was in the envelope it was sent in (a flat rate priority one). I shook the fabric out really well and didn't see any on the fabric.
Should I write her and tell her she might want to check her envelopes, or just not ever order there again? What would you do? I do not want to give the fabric up - it's OOP and hard to find.
One solution to "Imported bugs" is to put the package in the freezer for 24 hours or longer to kill the bugs and then open it and wash the fabric.
Thread
Thread Starter
Forum
Replies
Last Post
Chasing Hawk
General Chit-Chat (non-quilting talk)
12
11-02-2013 05:57 PM
