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Thread: I got my quilt back from the longarmer

  1. #1
    Super Member leatheflea's Avatar
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    And I dont like it. She did very little quilting in the large white areas of my quilt. And what she did do is very poor. I'm gonna have to fix it. Have any suggestions?
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  2. #2
    Super Member Leota's Avatar
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    Maybe a feathered medallion type quilting in white blocks?
    Can you show us the whole quilt so we can see the overall design?

  3. #3
    Super Member virtualbernie's Avatar
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    I don't have suggestions for you but I agree--that's awful!

  4. #4
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    I am sorry your LA quilter did not do more actual quilting on your quilt and I hope you told her/him about your dissatfication. It's really sad when a person puts so much work in quilting a top to have it messed up by the LA quilter. Do they ever think that you might be a repeat customer or is their thinking more like that's the only quilt a person will ever make? You are right, the LA quilter did a really bad job.

  5. #5
    Power Poster alikat110's Avatar
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    so sorry.

  6. #6
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    Ooooo, sorry! My only quilt to a longarmer (so far!) went to our own FABULOUSLY talented artist, Charisma, so I was overjoyed, amazed, and delighted. when I got it back. I hope it's not too hard to fix yours. Hugs.

  7. #7
    Super Member Havplenty's Avatar
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    so sorry. that is definately not a professional job. can you get another longarm quilter to take a gander at making it beautiful?

  8. #8
    Super Member leatheflea's Avatar
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    I'm just glad it wasnt one of my good tops. I gave her 3 tops total and the other 2 were fine. I had the extra money and plenty of UFO's. I dont have the heart to tell her I dont like it. She's just starting out and her pricing was very reasonable. Get what you pay for I guess. My free motion isnt much better than what shes done on this quilt, but anything will be an improvement.

  9. #9
    Super Member leatheflea's Avatar
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    Quote Originally Posted by Havplenty
    so sorry. that is definately not a professional job. can you get another longarm quilter to take a gander at making it beautiful?
    I hate to take it to the other lady I've used, afraid she might get offened that I didnt bring it to her in the first place.

  10. #10
    Super Member leatheflea's Avatar
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    Quote Originally Posted by Maia B
    Ooooo, sorry! My only quilt to a longarmer (so far!) went to our own FABULOUSLY talented artist, Charisma, so I was overjoyed, amazed, and delighted. when I got it back. I hope it's not too hard to fix yours. Hugs.
    Yes I could spend hours looking at Charismas quilting, she does wonder work.

  11. #11
    Super Member amandasgramma's Avatar
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    In my opinion, that's unacceptable work. And I doubt sending it back to her would result in anything better. I'm sorry you got ripped on that one!!! If you want and can, if you were to do a tight stippling on the outside of the star but within the block, it would make the star pop..... Good luck

  12. #12
    Power Poster earthwalker's Avatar
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    Quote Originally Posted by leatheflea
    I'm just glad it wasnt one of my good tops. I gave her 3 tops total and the other 2 were fine. I had the extra money and plenty of UFO's. I dont have the heart to tell her I dont like it. She's just starting out and her pricing was very reasonable. Get what you pay for I guess. My free motion isnt much better than what shes done on this quilt, but anything will be an improvement.
    I think you should take it back to her, explain the other 2 were fine, but this one, well, it needs fixing. No need to be harsh, just honest. If she is to continue to work as a LA quilter, she needs to be spot on when it comes to neatness and customer satisfaction. You deserve a good job (no matter how reasonable her pricing) and she deserves to get some honest feedback. No point in you feeling ripped off and her blithely continuing to muddle her way along. I wouldn't be doing the stitch ripping either....leave that to her, it's character building :).

  13. #13
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    Quote Originally Posted by leatheflea
    I'm just glad it wasnt one of my good tops. I gave her 3 tops total and the other 2 were fine. I had the extra money and plenty of UFO's. I dont have the heart to tell her I dont like it. She's just starting out and her pricing was very reasonable. Get what you pay for I guess. My free motion isnt much better than what shes done on this quilt, but anything will be an improvement.
    :XD: From what I could see it looks as if the colored blocks were done ok, is it just the white blocks? It is easy for us to say, but..........can you let her know that you wanted something more in the white blocks? If she is just starting out I am sure that she wants to make sure that her clients are happy. You said that the other two were fine, so maybe she can do something more to those blocks that you are not happy with. Give her a chance to fix it. BrendaK

  14. #14
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    Quote Originally Posted by earthwalker
    Quote Originally Posted by leatheflea
    I'm just glad it wasnt one of my good tops. I gave her 3 tops total and the other 2 were fine. I had the extra money and plenty of UFO's. I dont have the heart to tell her I dont like it. She's just starting out and her pricing was very reasonable. Get what you pay for I guess. My free motion isnt much better than what shes done on this quilt, but anything will be an improvement.
    I think you should take it back to her, explain the other 2 were fine, but this one, well, it needs fixing. No need to be harsh, just honest. If she is to continue to work as a LA quilter, she needs to be spot on when it comes to neatness and customer satisfaction. You deserve a good job (no matter how reasonable her pricing) and she deserves to get some honest feedback. No point in you feeling ripped off and her blithely continuing to muddle her way along. I wouldn't be doing the stitch ripping either....leave that to her, it's character building :).
    :oops: Hi sorry guess we were both posting at the same time. I agree with you she needs to have a chance to fix it. BrendaK

  15. #15
    Super Member charismah's Avatar
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    HI,

    Well I can tell you from experience on this side of the coin...a new LAQ and just customer service in general (I have had dissatisfied customers myself)...that I want to know and try to fix any issues that the quilter has. If it is something fixable...and that is something that is fixable. She can easily pin that on again and add more quilting and I really think she won't mind....I think it is just a matter of honesty and if your other two quilts were done well...you should give her a chance...we can't fix what we don't know.
    Just my two cents worth. Quilting is so subjective ....so it's hard to gauge sometimes.

  16. #16
    Super Member hudgoddess's Avatar
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    Quote Originally Posted by earthwalker
    Quote Originally Posted by leatheflea
    I'm just glad it wasnt one of my good tops. I gave her 3 tops total and the other 2 were fine. I had the extra money and plenty of UFO's. I dont have the heart to tell her I dont like it. She's just starting out and her pricing was very reasonable. Get what you pay for I guess. My free motion isnt much better than what shes done on this quilt, but anything will be an improvement.
    I think you should take it back to her, explain the other 2 were fine, but this one, well, it needs fixing. No need to be harsh, just honest. If she is to continue to work as a LA quilter, she needs to be spot on when it comes to neatness and customer satisfaction. You deserve a good job (no matter how reasonable her pricing) and she deserves to get some honest feedback. No point in you feeling ripped off and her blithely continuing to muddle her way along. I wouldn't be doing the stitch ripping either....leave that to her, it's character building :).
    Dead on perfect advice!

  17. #17
    Jim
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    If you don't tell her that you don't like it..how would she know you didn't. And she may do the same for another customer...I'd much rather be told myself

  18. #18
    Power Poster ckcowl's Avatar
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    did you talk to her ahead of time and tell her what you wanted? or did you tell her to do what she thought was best? if you chose the second option i don't think you should be (confrontational) she did what you told her to do- if you did talk to her about specifics and she did not do what you requested by all means give her a call- and ask her to re-quilt it.

    possibly -- lesson to be learned-- when you take a quilt to the long arm quilter you need to discuss the quilt with the quilter- let them know what you have in mind--even choose designs- if you drop off your quilt and say "do what every you think is best" you will get what the quilter 'thought' was best- it might not be anything close to what you thought would be best.--- long-armer's are quilters--not mind readers--if you don't tell us, we have no way to know

  19. #19
    Super Member mcdaniel023's Avatar
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    Charisma is right on. Please read her advise.

  20. #20
    Senior Member quilticing's Avatar
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    Quote Originally Posted by mcdaniel023
    Charisma is right on. Please read her advise.
    Yes, Charisma.

  21. #21
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    I agree she's new so give. Her a chance to fix it.

  22. #22
    Member g'ville's Avatar
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    I'm also in agreement about letting the quilter know you were't happy. Unhappy clients lead to bad publicity. If she wants to build her business, she will gladly repair the area that wasn't done to your satisfaction.

  23. #23
    Power Poster blueangel's Avatar
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    So sorry. Hope you can get it fixed.

  24. #24
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    I am a longarmer, and if you were not happy with my work, I'd really prefer that you tell me and let me correct the problem. It's a lot easier to add more quilting than to take quilting out.

  25. #25
    Moderator QuiltnNan's Avatar
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    Quote Originally Posted by quilticing
    Quote Originally Posted by mcdaniel023
    Charisma is right on. Please read her advise.
    Yes, Charisma.
    it was great to have charisma chime in with her experience and good advice.

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