I don't know how to explain but a cookie isn't being written so the "board" doesn't recognize you. That is what happened with me when I changed from IE to Firefox. Be sure to check REMEMBER ME box.
|
Me too and when you have a long user name and password, it's aggravating to say the least.
|
I always have to resign if I'm not on my Pc.
|
Originally Posted by matraina
(Post 7257806)
My ipad is the one where I have to keep logging in. I'll have to try on my desktop. My ipad is much more convenient though.
|
The only time I have to sign in is when I'm using a pc that I haven't used here before. Even at work and we reboot each day. I just close my session instead of logging out. I also go in by clicking on the link in the QB email.
|
Yep, me too. It just started with me last night and yes, I click the remember me. I have not done anything different, not changed computers. It is very frustrating. After 5 tries, ( I forgot my password) it locks you our for 15 minutes. Not sure what is going on.
|
each person who needs to report this problem should please provide the technical information the support folks will need to research the issue.
are you using a real computer or one of the mobile devices (e.g. phone, ipad, etc)? operating system & version browser & version please post this info today so i can refer this to tech support tomorrow. |
Hello,
Kindle Fire tablet (Amazon’s operating system) with Silk as the browser also are using a real computer, HP tablet with Microsoft Window 8.0 and IE version 11 on it. Thank you for looking into this. Sandra |
All times are GMT -8. The time now is 06:55 AM. |