I live in the suburbs of a medium-sized city. There are several JoAnn's stores within driving distance. Some of them are great--others not so good. It's not the company, it's the management of the individual stores. Sorry for your bad experience. Sounds like you live near one of the bad ones. I've had both good and bad experiences in JoAnn, and they tend to be in the same stores again and again. I'll shop at some, but not at others.