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Thread: Vent: Joann's Store

  1. #1
    Super Member Crafty1's Avatar
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    To make a long story short, this morning I went there and left, once again so mad and upset, that I will not ever shop there again. I am so done with that store it's not even funny. I'm still so mad and upset that I'm still shaking as I type. Two years I've been shopping there, two years I've walked out upset, two years is long enough.

    Ebay and I are best friends as well as the dealer I got my sewing machine from (they offer 20% off all regular priced items), I'd have to drive farther to the LQS, and the classified's here.

    I'm sorry, but I just can't find the right words at this time, I'm not even sure what I wrote makes sense. Thanks for letting me vent.

  2. #2
    Super Member CAROLJ's Avatar
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    What went wrong?

  3. #3
    Super Member Chasing Hawk's Avatar
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    Did you break a nail? :shock:


    Sorry, but you look as if you needed a giggle. ;-)

  4. #4
    Moderator sharon b's Avatar
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    What was wrong ?

  5. #5
    quiltluvr's Avatar
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    I know the feeling, you're not alone. The JA superstore closest to me just reeks. Nothing but problems.

    The regular JA store closest to me is fine most of the time but since it's smaller they don't have much of what I look for so therefore the 'need' to go to the superstore. AAARRRGGGG!!!!!

    Sorry for all your frustrations there. They sure don't value loyal customers.

  6. #6
    Community Manager PatriceJ's Avatar
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    just remember ... every Joann's store is different. for every vent event, there are lots of happy customers.

    we're sorry you don't enjoy your store and hope you find a store you do like very soon.

  7. #7
    Senior Member GrammaNancy's Avatar
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    You are Absolutely NOT alone. Joanne's can be a nightmare. For one thing corporate is so cheep, even on big sales they never have enough help and what they have is usually poorly trained. I speak from experience as years ago I worked there. As soon as someone was well trained they offered a tiny raise. Mine was 13cents. I quit! I was teaching classes for them, and that raise really said just how much they appreciated their help.
    We have two stores about the same distance away one north, one south. I will go north. But never again south, I leave just like you, shaking and disgusted.

  8. #8
    Super Member Crafty1's Avatar
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    What went wrong? Hum, in a nutshell...

    Well, 1) as always the price on the bolt was different than what the register says.

    2) Then the attitude of the person cutting the fabric, she gave me looks like she has to cut all of them. Meanwhile, one lady had like 10 bolts of fleece, and another had like 20 bolts, so my few bolts wasn't that much of a bother to cut.

    3) Left and loaded the car and checked my receipt and guess what, my receipt was wrong, once again, wrong!

    4) Go back in and the lady who rang me up said she is on break and someone else will change it (she was outside talking on the phone).

    5) the manager took my receipt, huffed and puffed and said she couldn't help me because the register automatically does the discounts. She wouldn't listen to me explain what the lady who rang me up did. I said, every time I come here there's always something. She looked at me and said, well, I can't help you.

    So I walked out saying I'm done, then the lady who is still break asked if it was fixed. I said no, and told her what the manager said, and she said that's not right, I would fix it for you but I'm still on break.

    What a horrible morning it was.

  9. #9
    Super Member Crafty1's Avatar
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    Quote Originally Posted by PatriceJ
    just remember ... every Joann's store is different. for every vent event, there are lots of happy customers.

    we're sorry you don't enjoy your store and hope you find a store you do like very soon.

    There is another Joann's (40 mins drive) we can go to that has a much better customer service!!!! The last time we were there was about 8 months ago. So I guess that'll be the place to go to every now and then.

  10. #10
    Super Member Crafty1's Avatar
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    Quote Originally Posted by Chasing Hawk
    Did you break a nail? :shock:


    Sorry, but you look as if you needed a giggle. ;-)
    No, but I needed a smile! Thank you! :)

  11. #11
    Google Goddess craftybear's Avatar
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    sorry to hear you had a bad experience at Joann's store

  12. #12
    Senior Member humbird's Avatar
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    I'm sorry you are all having issues with Joann's. I live 150 miles from the closest Joann's, so don't get there very often, but have always been happy with the service. There are only 3 places in my little town that sell's fabric and notions, so when I go there I feel like I'm in heaven!

  13. #13
    Super Member belmer's Avatar
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    I am so sorry to here about your bad experience at JA's
    They just don't know how to make good customer service people any more. You would think with this economy the way it is, those big stores would be begging for good customer service. Nobody should ever have to put up with that crap.... I would go straight to the top with it, and tell them they need to re-train their emplyees at that store, because word of mouth can travel like wild fire.Glad you at least have another JA's you can go to, even if it is farther away, the sad thing is.... Is you shouldn't have to do that. I definately would try and contact The Upper management.

  14. #14
    Super Member Crafty1's Avatar
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    Quote Originally Posted by PatriceJ
    just remember ... every Joann's store is different. for every vent event, there are lots of happy customers.

    we're sorry you don't enjoy your store and hope you find a store you do like very soon.
    Oh, I hope I'm not making other people think twice about going to Joann's. This is just MY story and MY experience. I won't go to this particular store, but if there's another Joann's that I happen to pass by, I'll go and check it out.

    Please don't let my experience affect you into not going there, it is not my intentions! They do have great sales tho!

  15. #15
    Super Member mamaw's Avatar
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    I feel the same way about ours!!

  16. #16
    Super Member kwhite's Avatar
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    Well we had 2 within 30 mins here. The one that had great customer service and rarely any problems they closed. Now my only option is the store where they look at you like you are asking them to stab their own child to do their job.

  17. #17
    Super Member IrishNY's Avatar
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    Quote Originally Posted by PatriceJ
    just remember ... every Joann's store is different. for every vent event, there are lots of happy customers.

    we're sorry you don't enjoy your store and hope you find a store you do like very soon.
    Really, none of us are so stupid that we would assume that her experience is representative of every Joann's store. However, it does represent mine - I hate the Joann's store by me. They have the worst customer service ever.

  18. #18
    Junior Member Elizabeth-Liz's Avatar
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    I do not go to our Joann's much anymore, customer service is a rare thing there. They did get rid of a bad manager after about 10 years. Did not help much Complained many times to corporate. Our local Hancocks got a new manager a while back and I have started shopping there mostly, since she believes in customer service.

  19. #19
    Super Member belmer's Avatar
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    No worries, I like mine too, but We are all just sorry that YOU had to have an "icky" expeirience with crabby employees at that particular JA's store. Hugs hugs and more hugs! Brenda
    Quote Originally Posted by Crafty1
    Quote Originally Posted by PatriceJ
    just remember ... every Joann's store is different. for every vent event, there are lots of happy customers.

    we're sorry you don't enjoy your store and hope you find a store you do like very soon.
    Oh, I hope I'm not making other people think twice about going to Joann's. This is just MY story and MY experience. I won't go to this particular store, but if there's another Joann's that I happen to pass by, I'll go and check it out.

    Please don't let my experience affect you into not going there, it is not my intentions! They do have great sales tho!

  20. #20
    Kas
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    I use my Joann's coupons at Michael's!!

  21. #21
    Senior Member tortoisethreads's Avatar
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    I hear ya on that one. I like to use those 40% off coupons on lots of yrds of solids. I always tell them tho use it on that- what do they do? They use the coupon for my kid's packs of gum! I'm kind of an ebay girl now!

  22. #22
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    It is too bad that of the thousands of transactions that go well in various stores, it's the one or two that get the most talked about.

    That's why it's so important for stores to have customer service that actually serves the customers.

    It would be tempting to write up that employee - but then, store policy may make it really hard for her to get a break and she's going to take it for the full amount of time, no matter what.

    It does seem, sometimes, that those at the top of some corporations are sitting on their brains - if they have any, that is!

    Have any of you been watching "Undercover Boss"?

    Should be required of every single honcho that makes these types of decisions.

    It must have been an overcharge that got you so frustrated.

    Hope your next shopping trip goes better.

  23. #23
    Senior Member cminor's Avatar
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    I'm sad to hear about so many bad experiences. I have one very close to my office (well my old office - new job as of Tuesday) and their customer service was always great. They always asked what you were making as they cut your fabric and even got used to seeing me and would ask how the last project went. I have to admit I went during the week, normally around noon or so and it was never very crowded.

    I have another in a bit of a less desirable neighborhood that is always crowded on the weekends and I do what I can to avoid it at that time.

    Over all, I have a feeling it has a lot to do with the management. Also, at the one I like, they automatically use the coupons on the most expensive item not on sale. Maybe I am lucky - but I have never had a problem.

    Maybe you should just come to my Joanns in Milwaukee :)

  24. #24
    Power Poster BellaBoo's Avatar
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    Your experience would have been a good experience at the local Hancock's Fabric store before they went belly up. It use to be a talking point at guild meetings, who had the monthly horror tale shopping at Hancock's.

  25. #25
    Power Poster sueisallaboutquilts's Avatar
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    I was at Joann's today and also last night. It was so hot in there I grabbed my stuff and ran!! :D
    But I got what I wanted, that's the good part. I didn't bother asking the clerks questions- I asked other customers!!

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