I live in West Palm Beach and have 2 JoAnns close by. I have made friends with one or two of the women who are always there and go to them when I have a problem. It works. My complaint is that sometimes when they have a great sale on quilting items they run out quickly and don't replace them. They use a "take a number" system and I have had some delightful conversations with other customers while waiting to have fabric cut (lovely material, making a dress, quilt, etc.)and no huffing and puffing over the number or amount of material a person wants cut. Guess I'm just lucky.