Originally Posted by 3plus2granny

I too have the pounce. I couldn't get it to work either until I complained to the people at the Int. Quilt Fest. in Houston where I bought it. They told me to take it out and whack it several time on a brick wall. The chalk now comes out and works great. I've let others borrow it and they too were chocked how well it worked.
So, don't give up on the product.