Chris, my first quilting teacher was a man, and he was an awesome quilter. There are a number of very celebrated male quilters, Ricky Tims being among them. He has both books and videos, and they are great. Find them on Amazon.
I agree with the others who have said you have received poor customer service. Find another store.
Also, you might look to the local college for quilt classes. I teach one at the local community college, and men would be just as welcome as the women. Let me know if you ever want to come to Arkansas.