Thanks Leah!! I saw one webite...maybe yours that said to leave the dogfeeds up and I found that works great! I did buy the blue bobbin holder and used it yesterday....it worked good for a few seconds but now my bobbin will not turn. I put back in the old bobbin case same thing. I am sure it user error...mybe I am intstalling it wrong. It off to the dealer again to see if they can tell me what I am not doing correctlu or to fix it. Love having the warrenty....since I use my sewing machine everyweek...I am sure I will be making good use of it. Nice to know no cost to have it fixed.