I understand that hus. is going through some changes. The dealers are required to maintian a certain sales status and those that are not maintaining the level required are being given a hard time. I have a dealer who also switched to baby lock. I believe it is just a fad type of thing. I plan to remain loyal to my machines from Hus until I feel that they are no longer capable of rendering me the type of service I need. Stands to reason if I was a crappy Hus dealer and the company got on my case then I would switch to another company but I would probably blame the old dealer. The sapphire is a super machine